Retail Operations Leader

1 week ago

Townsville, Queensland, Australia beBeeManager Full time $72,000 - $96,000

About Us

The Salvation Army is a Christian movement and one of Australia's largest charities, dedicated to doing good that transforms lives and futures.

We believe in finding new ways and places to make a difference. From times of crisis to moments of national grief, we provide support, safety, community, and opportunity.

Servicing the Northern Territory and far-north Queensland, our Stores are seeking a passionate and experienced Area Manager to lead a network of retail stores.

This permanent full-time role offers a rare opportunity to combine retail leadership with purpose-driven work that transforms lives.

As an Area Manager, you'll play a pivotal role in empowering store teams, improving community outcomes, and ensuring exceptional in-store experiences for customers and donors alike.

Key Responsibilities:

  • Inspire, coach, and develop a passionate team of Store Managers, paid staff, and volunteers.
  • Collaborate with the Regional Manager to align area performance with national strategy.
  • Lead your area to meet key KPIs—sales, surplus, safety, and service—including eCommerce-related goals.
  • Champion operational excellence, merchandising standards, and a 'safety-first' culture.
  • Analyse and act on business reports to drive strong commercial and social results.
  • Manage new store openings, refurbishments, and store transitions.
  • Proactively recruit and retain volunteers and employees across all locations.

About You:

  • Demonstrated success in multi-site retail management.
  • Excellent people leadership and communication skills, with the ability to inspire teams through change.
  • Strong commercial acumen and confidence with business reporting.
  • A hands-on approach and a heart for community impact.
  • Aligned with our mission and values: integrity, respect, compassion, collaboration, and diversity.
  • Diploma in Retail, Business or Management (desirable).
  • Valid driver's licence (essential).

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