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Travel Sales Consultant
2 months ago
## About the Opportunity
We are seeking an experienced Retail Travel Sales Consultant to join our Travel and Experiences team in Geelong. As a key member of our team, you will provide exceptional customer service to our members and customers, promoting holiday packages, flights, hotels, cruises, tours, experiences, and insurance.
## Key Responsibilities
* Assist customers with face-to-face in-store and online service, managing new enquiries, quotes, itineraries, amendments, and cancellations
* Facilitate domestic and international travel bookings and payments between travellers and suppliers, using Amadeus GDS
* Convert enquiries into confirmed bookings, cross-selling and up-selling of travel products
* Manage travel credits, refunds, and changes
* Attend sales meetings and achieve targets and KPIs
## What You'll Need to Be Successful
* Travel sales consultant experience in a retail agency environment, essential
* Certificate 3 in Travel or higher, preferred
* Amadeus, Sabre, or Galileo GDS experience
* Passion for the travel industry and personal travel experience
* Excellent customer service and communication skills
* Outstanding organisational, attention to detail, and problem-solving skills
## We Are Offering
* Permanent full-time position
* Competitive salary
* Discounts on RACV products and resorts
* TRAVEL Bonus Scheme, Famils, and Supplier Incentives
* Uniform provided
## The RACV Difference
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported, and appreciated for who they are and what they bring to our business.