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Aged Care Resident Onboarding Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeOnboarding Full time $80,000 - $117,000
Aged Care Onboarding Specialist

Deliver a seamless onboarding experience for new residents in a highly supportive aged care organisation. As an Aged Care Onboarding Specialist, you will be responsible for coordinating the full onboarding process, ensuring a smooth and reassuring transition into residential aged care.

You will respond to enquiries from families with empathy and professionalism, assess and qualify prospective residents, and manage all necessary documentation. Your day-to-day tasks will include overseeing admissions, conducting personalised facility tours, and supporting families with cost-related questions by offering clear and transparent guidance.

In this role, you will work closely with residents and their loved ones to create a warm and welcoming environment. You will also be responsible for managing entry and discharge procedures with precision and care.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and creating a positive impact in the lives of others.

Key Responsibilities:
  • Coordinate the onboarding process for new residents
  • Respond to enquiries from families and provide professional support
  • Assess and qualify prospective residents
  • Manage necessary documentation
  • Oversee admissions and conduct facility tours
  • Support families with cost-related questions
  • Manage entry and discharge procedures
Requirements:
  • 2+ years' experience in residential aged care admissions or related roles
  • Excellent communication and interpersonal skills
  • Ability to work in a collaborative team environment
  • Comfortable travelling to multiple sites
  • Strong IT knowledge and administration skills
What We Offer:
  • Ongoing support from a strong internal team
  • Travel allowance and performance bonus
  • Work-life balance with a Monday-Friday schedule
  • The opportunity to make a positive impact in the lives of others