IT End User Support Specialist

5 days ago

Melbourne, Victoria, Australia beBeeTechnologist Full time $100,000 - $130,000
Job Description

The IT Operations End User Experience Support Analyst will provide comprehensive IT support to critical regional sites, ensuring end-users receive prompt and professional assistance with their IT issues.

  • Troubleshoot and resolve hardware, software, and end-user issues: Provide high-quality, professional service to local sites and regional locations.
  • Incident Management: Take ownership of incidents from start to finish, ensuring accurate updates and documentation within the IT Service Management (ITSM) tool.
  • Equipment Ownership: Act as the primary point of contact for IT equipment at responsible sites, assisting with management, maintenance, and updates of all hardware and software.
  • EUE Improvement: Proactively contribute to enhancing the end-user experience through improved support strategies, ensuring timely and effective resolution of technical problems.

Strong analytical and troubleshooting skills are essential, along with excellent verbal and written communication skills. The ideal candidate should be able to create clear support documentation and provide end-user training.

This role requires a commitment to delivering exceptional end-user support, building positive relationships with site staff and regional teams, and staying up-to-date with the latest technologies and industry trends.

Key Responsibilities
  • Provide high-quality IT support to regional sites
  • Take ownership of incidents and ensure accurate documentation
  • Manage and maintain IT equipment at responsible sites
  • Contribute to improving the end-user experience
Requirements
  • Strong analytical and troubleshooting skills
  • Excellent verbal and written communication skills
  • Ability to create clear support documentation
  • Ability to provide end-user training
Benefits

This role offers the opportunity to work in a dynamic environment, build positive relationships with site staff and regional teams, and stay up-to-date with the latest technologies and industry trends.

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