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Learning Technologies Support Specialist

2 months ago


Joondalup, Australia Edith Cowan University Full time
Job Title: Learning Technologies Support Officer

Edith Cowan University is seeking a highly skilled Learning Technologies Support Officer to join the Centre for Learning and Teaching. The successful candidate will provide academic staff support, instruction, and resourcing for centrally supported teaching and learning technologies.

About the Role

The Learning Technologies Support Officer will actively support academics to adopt the suite of technologies available at the University and promote innovative use of emerging technologies. This role will provide instruction and resourcing for centrally supported teaching and learning technologies, with the aim of maximising the understanding, adoption, and effective employment of those technologies to achieve learning and teaching goals, Centre objectives, and enhance the student learning experience.

Key Responsibilities
  • Provide high-level technical support to academic staff, including instruction and resourcing for centrally supported teaching and learning technologies.
  • Develop and deliver training programs to enhance the understanding and adoption of learning technologies among academic staff.
  • Collaborate with academic staff to identify and implement innovative uses of learning technologies to enhance the student learning experience.
  • Provide technical support and troubleshooting for learning technologies, including Canvas, Turnitin, Panopto, and MS Teams.
  • Work cooperatively with other teams to achieve joint tasks and common objectives.
Requirements
  • High technological aptitude and capability, including ability to learn new systems.
  • Familiarity with a range of learning technologies in a Higher Education environment is considered desirable rather than essential.
  • Exceptional customer service skills, with the ability to engage with both academic and professional staff on a day-to-day basis.
  • Excellent communication skills, particularly the ability to discuss and impart knowledge with staff of differing technological capabilities.
  • The ability to work cooperatively with others to accomplish joint tasks and common objectives.
What We Offer

This full-time position attracts a remuneration of $78,854 to $87,624 (HEW 5) p.a. plus 17% University superannuation contribution. ECU supports a work/life balance for staff, and benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.