Learning Technologies Support Specialist

4 weeks ago


Joondalup, Australia Edith Cowan University Full time
Job Title: Learning Technologies Support Officer

Edith Cowan University is seeking a highly skilled Learning Technologies Support Officer to join the Centre for Learning and Teaching team.

About the Role

The successful candidate will provide academic staff support, instruction, and resourcing for centrally supported teaching and learning technologies. The aim of this support is to maximise the understanding, adoption, and effective employment of those technologies to achieve learning and teaching goals, Centre objectives, and enhance the student learning experience.

Key Responsibilities
  • Provide high-level technical support and training to academic staff on a range of learning technologies, including Canvas, Turnitin, Panopto, and MS Teams.
  • Develop and deliver training programs to enhance the adoption and effective use of learning technologies.
  • Collaborate with academic staff to identify and resolve technical issues related to learning technologies.
  • Contribute to the development of Centre policies and procedures related to learning technologies.
  • Provide exceptional customer service to academic staff, responding to their queries and concerns in a timely and professional manner.
Requirements
  • High technological aptitude and capability, including the ability to learn new systems.
  • Familiarity with a range of learning technologies in a Higher Education environment is desirable.
  • Exceptional customer service skills, with the ability to engage with academic staff of varying technological capabilities.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with others.
  • Ability to anticipate and resolve problems, being proactive to minimise issues and initiating action to deal with problems when they arise.
What We Offer

This full-time position attracts a remuneration of $78,854 to $87,624 (HEW 5) p.a. plus 17% University superannuation contribution. ECU supports a work/life balance for staff, and benefits such as flexible working arrangements may be negotiated to meet your personal circumstances.



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