
APAC Service Delivery Leadership Position
1 week ago
Transform your career by leading a high-performing team in the APAC region, driving customer satisfaction and revenue growth through exceptional service delivery.
About this role- Reports to: Senior Client Services Executive
- Direct Reports: Team leads, Product Specialists, Technical Specialists, Programmatic Technical Specialists and Technical Specialists
Main Responsibilities:
- Develop and implement regional service strategies aligned with business objectives, ensuring seamless execution and continuous improvement.
- Maintain strong relationships with key clients and stakeholders, fostering trust and loyalty through exceptional communication and interpersonal skills.
- Drive team performance, providing coaching and development opportunities to enhance individual and team capabilities.
- Foster a culture of innovation, collaboration, and continuous improvement, staying ahead of industry trends and market demands.
Requirements:
- Proven experience in a leadership role, with a track record of success in service delivery and team management.
- Strong understanding of the out-of-home and retail media industries, including current market trends and competitor analysis.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
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