Career Opportunity for Exceptional Customer Service Professional

3 days ago

Wollongong, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000
Customer Service Representative

We are seeking a professional with excellent communication and interpersonal skills to join our team as a Customer Service Representative.

  • Key Responsibilities:
  • Actively listen to customers to understand their situation
  • Build rapport with customers and offer empathetic assistance
  • Ensure customer enquiries requiring follow up are placed in the relevant queue for further action
  • Document client issues and escalate them to appropriate parties to resolve

Required Skills and Qualifications:

  • Outstanding communication, active listening and customer service skills with a willingness to go the extra mile
  • Proven experience in handling high work volumes, preferably within a customer service or call center environment
  • Excellent attention to detail and thoroughness in the pursuit of a solution
  • Computer literacy and capacity to use online information systems

Benefits:

  • Employee Assistance Program
  • Flexible working arrangements
  • Community Volunteer Leave

About Us:

We foster a great team environment with energetic and supportive colleagues, as well as programs that support career development and nurture you to reach your full potential.

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