Pet Care Professional

1 week ago

Sydney, New South Wales, Australia beBeeVeterinary Full time $60,000 - $80,000

We are seeking a skilled professional to join our team as a Veterinary Nurse. This exciting role will involve providing exceptional customer service, responding to inquiries, and resolving concerns.

Key Responsibilities
  • Responding to customer inquiries via email, phone, and other communication channels.
  • Providing comprehensive information to customers about pet insurance products and services.
  • Handling and resolving customer concerns, and queries regarding our services or policies.
  • Assisting customers in making insurance claims and guiding them through the process.
  • Liaising with veterinarians and pet-related businesses to resolve follow-ups.
  • Collaborating with the sales and marketing team to promote our services.
  • Maintaining accurate records of customer interactions, including updates to contact details or policy modifications.
  • Staying up-to-date with product updates, policy changes, and industry trends to provide informed advice to customers.

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