Customer Service Liaison
2 weeks ago
As a vital link between clients and the organization, this role has significant potential for growth and professional development.
This administrative support position acts as a liaison between the company and its clients, delivering exceptional customer service and general support with a high level of professionalism.
- Assist with client inquiries and correspondence from insurance companies, loss adjusters, brokers, and other parties.
- Generate and appoint new requests to the restoration team.
- Raise, generate, and submit necessary documentation such as invoices, scopes of work, etc.
- Follow up on pending approval jobs with ongoing reporting and due diligence.
The role also involves supporting the management team with ad-hoc administrative tasks and projects.
Required Skills and Qualifications:- At least 12 months of experience in an office or customer service environment (phone-based).
- Excellent communication skills with the ability to build rapport with clients and colleagues.
- Solid computer skills, ideally with Microsoft Office.
- Good attention to detail and accuracy always.
- Positive attitude and a willingness to learn and grow professionally.
You can expect a competitive salary, onsite parking, a supportive and fun team environment, and opportunities for career growth and professional development within the restoration industry.
About Us:Our company is part of a respected family-run business with over 35 years of experience working with leading insurers and loss adjusters. We are committed to providing excellence in all our services and strive to deliver exceptional results to our clients.
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