Operational Support Supervisor
2 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Operational Support Supervisor to join our Information Systems and Technology team at Glencore Australia. As a key member of our team, you will be responsible for overseeing the overall compliance of the desktop environment, leading and mentoring a small team, and providing on-site support to our sites.
Key Responsibilities:
- Ensure the desktop environment is compliant with company policies and procedures.
- Lead and mentor a small team of IT professionals to achieve team goals and objectives.
- Provide on-site support to our sites, resolving complex technical issues for IT hardware and software.
- Configure, install, test, monitor, and maintain IT hardware and software.
- Identify opportunities for improvement to IT support processes, tools, and services.
- Liaise with third-party support and PC vendors.
- Provide input into IT projects as required.
Requirements:
- Demonstrated experience in a leadership role.
- Excellent technical knowledge of PC/desktop hardware/internal components.
- High proficiency in supporting Windows 11 and desktop environments.
- A strong understanding of ITIL-based service desk systems.
- Highly effective interpersonal, customer service, and documentation skills.
- Tertiary qualifications in Information Technology will be highly regarded.
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