Diligent Account Administrator Wanted

1 week ago

Gold Coast, Queensland, Australia beBeeAdministrative Full time $60,000 - $80,000

We are seeking a diligent and skilled Account Administrator to join our team. The ideal candidate will be responsible for delivering exceptional customer service, managing key accounts, and developing strong relationships with clients.

This role offers an exciting opportunity to work in a dynamic environment, supporting local and national accounts with high-level customer interactions, professionalism, and accuracy.

Key Responsibilities
  • Contract & Customer Administration: Ensure accurate and timely management of contracts and customer information.
  • Customer Service: Deliver exceptional customer experiences through effective communication, problem-solving, and issue resolution.
  • Account Management: Develop and maintain strong relationships with major customers, ensuring their needs are met and exceeded.
  • Agreement Management: Maintain valid written agreements and manage the agreement process effectively.
  • KPIs / SLAs: Exceed customer Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Reporting: Provide advanced reporting creation and management throughout clients and internal teams.

You will have the opportunity to learn and engage with all of our accounts, developing your client and industry knowledge. In return for your hard work, you can expect:

Benefits
  • Birthday Vouchers and Celebrations
  • Site BBQs
  • Learning and development opportunities
  • Great benefits including employee shopping discounts
  • Employee reward and recognition program
  • Employee Assistance Program (EAP)
Requirements
  • Federal Police clearance check
  • Eligibility to legally live and work in Australia
  • Pre-employment medical assessment relative to the position
  • Appropriate immunisation requirements, including COVID 19 vaccinations

This role requires a high level of problem-solving techniques, excellent communication skills, and a strong ability to work with all departments within the business to ensure the best customer experience.

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