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Strategic Insights Manager
2 months ago
As a Strategic Insights Manager at Qantas Group, you will be a key player in transforming raw data into actionable insights that drive customer engagement and profitability across our Financial Services portfolio.
Key Responsibilities:- Utilize advanced analytics and modelling techniques to understand customer behaviors and identify trends within Qantas Loyalty's Financial Services.
- Collaborate with stakeholders to translate insights into practical recommendations that increase customer engagement, retention, and lifetime value.
- Partner with senior management to provide data-driven guidance on financial services strategies and group-wide initiatives impacting Qantas Frequent Flyer members.
- Oversee a variety of projects involving strategic customer segmentation, retention analysis, pricing analytics, cohort analysis, and marketing analytics.
- Present findings and recommendations clearly and persuasively to both technical and non-technical audiences, including senior leadership.
- Bachelor's or Master's degree in applied statistics, mathematics, economics, or a related analytical field.
- Proven experience in customer analytics, segmentation, retention, and marketing analytics.
- Demonstrated success in turning data into actionable insights and recommendations.
- Strong analytical and problem-solving skills with a commercial mindset.
- Extensive experience extracting and manipulating data using SQL (Teradata experience preferred).
- Experience in creating dashboards using Tableau preferred.
- Proficiency in Microsoft Excel and PowerPoint.
- Experience with Python desirable.
- Background in financial services.
- Ability to manage multiple competing priorities.
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.
The Qantas Group employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
