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Leading Dispute Resolution Specialist
2 weeks ago
Dispute Resolution Team Leader
This role is pivotal in ensuring fair, timely, and effective resolution of disputes between injured workers, employers, and insurers.
- Work collaboratively with the Group Manager to develop and implement a proactive approach to dispute resolution and conciliatory matters.
- Lead and manage a team of professionals providing supervision, coaching, and performance development.
- Oversee intake, assessment, and resolution of disputes ensuring compliance with relevant legislation and policy.
- Promote early resolution practices including conciliation.
- Liaise with internal and external stakeholders.
- Monitor team performance and contribute to strategic planning and service improvement initiatives.
- Ensure accurate and timely reporting, documentation, and case management.
- You are a confident leader with a strong background in dispute resolution or legal services.
- Demonstrated experience in managing complex disputes preferably in a regulatory environment.
- Strong understanding of early resolution principles and legislation.
- Excellent communication negotiation and stakeholder engagement skills.
- Proven ability to lead teams in high-pressure environments with empathy and professionalism.
