Network Operations Specialist

7 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $65,000 - $89,000

Job Title:

Service Coordinator

As a vital member of our support team, you will play a crucial role in ensuring the smooth operation of our repair network. We are revolutionizing an industry with service innovation and attention to customer satisfaction.

Your Key Responsibilities Will Include:

  • Assisting in coordinating and onboarding new repairers, maintaining accurate records, and serving as a support contact for their inquiries.
  • Analysing data to identify opportunities and gaps in the repair network, supporting strategic planning to optimise network coverage and efficiency.
  • Conducting regular quality checks, reviews, and preparing performance reports to help implement feedback and improvement plans for repair agents.
  • SUPPORTING THE CUSTOMER SERVICE AND CASE MANAGEMENT TEAMS BY HANDLING REPAIR-RELATED ENQUIRIES AND ESCALATIONS, ENSURING TIMELY AND EFFECTIVE RESOLUTION OF CUSTOMER ISSUES.
  • Help ensure accurate case data collection from repair agents, maintain and update the system, and assist with preparing regular reports on network performance and key metrics.

We Value Strong Organisational And Time-Management Skills, Excellent Verbal And Written Communication Skills, And Proficiency In Microsoft Office Suite (Word, Excel, PowerPoint). A Basic Understanding Of Customer Service Principles And Practices Is Essential, Along With A Willingness To Learn About Repair Management Systems And Industry-Specific Processes.

Our Core Values Include Customer Obsession, Innovation, Entrepreneurship, Making An Impact, People Coming First, And Integrity. If You're Passionate About Delivering Exceptional Customer Experiences And Making A Difference, We Invite You To Apply.

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