Student Support Administrator

1 day ago

Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $100,000
Job Overview

This is an entry-level role that plays a vital part in providing valuable support to trainers and students. As Student Support Administration Officer, you will be responsible for maintaining learner data, processing enrolments, responding to enquiries, preparing transcripts, and updating learner information on the LMS.

Your primary duties will include:

  • Maintaining accurate learner records in the SMS (VETtrak)
  • Managing enrolments, including pre-course requirements
  • Providing excellent customer service through prompt responses to learner and staff enquiries
  • Preparing transcripts and certificates with Quality Assurance's assistance
  • Updating learner information on Moodle, the LMS

You will work closely with other teams to ensure seamless delivery of our services.

Requirements

To excel in this position, you should possess the following skills and qualifications:

  • A commitment to delivering exceptional customer service
  • Strong written, verbal, and computer skills, particularly with Microsoft 365
  • Previous experience with LMS systems (Moodle/VETtrak) or administration in an RTO or student support role
  • An NDIS Worker Check and Working With Children Check, or willingness to obtain

We encourage applications from individuals who are passionate about delivering outstanding support to our learners and stakeholders.

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