Customer Service Leader

6 days ago

Perth, Western Australia beBeeCustomerSupport Full time MX$900,000 - MX$1,200,000
Job Description\Helpers and a leader with expertise in delivering top-notch customer service are sought after to fill the role of Customer Support Team Lead. In this position, you will lead and manage a team of remote customer support associates, providing guidance and direction to ensure that all customer inquiries are addressed efficiently and effectively.

Key Responsibilities Include:
  1. Direct and oversee a team of customer support specialists.
  2. Develop and implement strategies for improving customer satisfaction and retention.
  3. Collaborate with cross-functional teams to identify process improvements and drive change initiatives.
The ideal candidate is a seasoned professional with 4 years of experience in leading customer support teams. They should be skilled in data-driven analysis, proficient in setting and maintaining key performance indicators (KPIs), and possess excellent verbal and written communication skills. Additionally, they should be adaptable, detail-oriented, and able to work independently in a home office environment.

**Benefits:**"

Work from anywhere in the world as a fully remote team, competitive pay, and a great work environment with a friendly team of coworkers make Cozymeal an attractive option for those seeking a career change or advancement.

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