A High-Quality Service Experience

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $98,785 - $145,417
Customer Service Manager

We are seeking a skilled Customer Service Manager to join our team. As a key member of our service team, you will be responsible for delivering high-quality service to injured workers, employers, medical providers, and legal representatives.

  • Provide exceptional customer service through clear, empathetic, and compliant interactions.
  • Monitor communication standards and develop initiatives to enhance the claimant experience.
  • Train and coach staff on best practices in customer interaction and case handling.
  • Investigate and resolve complaints from injured workers, employers, or third parties.
  • Cordinate investigations into service delivery or claim handling concerns.
  • Escalate complex or high-risk complaints appropriately.
  • Liaise between claims teams and external stakeholders.
  • Lead de-escalation efforts, especially for distressed or dissatisfied claimants.

Requirements:

  • Workers compensation experience is mandatory.
  • Relevant tertiary qualification in business or related discipline.
  • Proven people management experience at a senior level.
  • Financial management skills.
  • Experience analysing and interpreting statistical and performance-related data.
  • Strategic ability and planning execution skills.

Our Benefits

  • A supportive and inclusive work environment.
  • Competitive remuneration package.
  • Ongoing training and development opportunities.
  • Opportunities to grow your career within a dynamic organisation.

About Our Organisation

Our organisation helps global companies run their mission-critical systems and operations while modernising IT and ensuring security and scalability across public, private and hybrid clouds.

  • High Quality Laundry Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCare Full time $56,527 - $68,534

    Laundry Assistants play a vital role in the care of residents. The position involves providing efficient and quality laundry services that meet individual needs.Main ResponsibilitiesProvide exceptional service to residents through high-quality laundry servicesWork collaboratively as part of a team to ensure high-quality care is deliveredEnsure compliance...

  • High-Quality Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeService Full time $93,295 - $120,700

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team.This role will involve providing high-quality advice and service to customers by responding to inquiries, resolving issues, and addressing concerns in a professional and courteous manner.About the TeamThe Long Service Corporation is a team within Fair...

  • High-Quality Service Delivery Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $78,484 - $85,507

    Job OverviewThe Library Learning Services Specialist role is responsible for delivering high-quality services to students, staff, and stakeholders through both face-to-face and digital channels.This involves working as part of a team of Library Learning Specialists and collaborating with staff from other Library and University units to provide a high level...

  • High-Quality Customer Service Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $50,000 - $70,000

    Job OpportunityAs a Personal Shopper, you will play a vital role in delivering excellent customer experiences through our online shopping platform.This is a fast-paced and dynamic role that requires attention to detail, consistency, and accuracy. You will work closely with other team members to ensure that our customers receive their orders safely and...

  • High-Quality Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeepathology Full time $36,000 - $58,000

    Job SummaryWe are seeking a dedicated and skilled professional to deliver high-quality services in our pathology department.Data Entry: Accurately enter data into our laboratory information system.Specimen Reception: Receive and process specimens according to laboratory procedures.Analysis of Specimens: Conduct analysis of specimens in Biochemistry and...

  • High-Quality Service Delivery Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCoordinating Full time $70,000 - $90,000

    Operations Coordinator RoleThis is a great opportunity for an experienced Operations Coordinator to support and motivate our team of franchisees.The ideal candidate will be responsible for ensuring high-quality service delivery, driving client interactions, and facilitating on-boarding programs.Key responsibilities include:Engaging with franchisees,...

  • High-Quality Catering Services Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCulinary Full time $71,460 - $73,355

    Job Summary:We are seeking an exceptional Culinary Operations Manager to oversee the efficient management of a high-quality catering service.Key Responsibilities:Develop and implement effective strategies to allocate duties, manage work rotas, provide routine training and maximize staff attendance.Prepare meals, procure goods, conduct quality audits and...

  • Beverage Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $40,000 - $60,000

    As a skilled beverage specialist, you will be responsible for preparing and serving a variety of coffee and beverages in a fast-paced environment. Your primary goal will be to ensure consistent quality by following proper recipes and techniques.About the RolePrepare and serve high-quality coffee and specialty drinks with precision and attention to...

  • High-Quality Physiotherapy Services Wanted

    2 weeks ago

    Sydney, New South Wales, Australia beBeePhysiotherapist Full time $75,000 - $85,000

    **About the Role**">We are seeking a skilled Physiotherapist to join our multidisciplinary team. As a key member of our team, you will provide high-quality physiotherapy services to residents in residential aged care facilities.">**Responsibilities**">Provide personalized treatments, assessments, and client-focused interventions">Be involved with...

  • High-Quality Food Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCatering Full time $66,912 - $77,360

    Catering Team MemberWe are seeking a Catering Team Member to join our team at St Bede's South Hurstville. As a Catering Team Member, you will be responsible for preparing high-quality food and providing exceptional dining services to our residents.About the Role:Providing resident meal service including assisting with meal preparation and serving quality...