Customer Service Representative Maryborough

2 weeks ago

Sunshine Coast, Australia CommBank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and providing personalized support to our customers.

Key Responsibilities
  • Build Strong Customer Relationships: Develop a deep understanding of our customers' needs and preferences, and provide tailored solutions to meet their financial goals.
  • Provide Expert Financial Guidance: Offer expert advice on our range of financial products and services, and help customers make informed decisions about their financial well-being.
  • Drive Customer Engagement: Proactively engage with customers to understand their needs and preferences, and provide regular updates on their financial progress.
  • Collaborate with Colleagues: Work closely with our branch team to ensure seamless delivery of customer services and achieve business objectives.
  • Stay Up-to-Date with Industry Developments: Stay informed about industry trends and regulatory changes, and apply this knowledge to provide expert advice to customers.
What We're Looking For
  • Customer Focus: A genuine passion for delivering exceptional customer experiences and a deep understanding of customer needs.
  • Financial Acumen: Strong knowledge of financial products and services, and the ability to provide expert advice to customers.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Problem-Solving Skills: The ability to analyze complex customer issues and provide creative solutions.
About Us

At CommBank, we're committed to making a positive impact on the lives of our customers and communities. We're a values-driven organization that prioritizes customer satisfaction, innovation, and teamwork. If you're passionate about delivering exceptional customer experiences and have a strong desire to make a difference, we'd love to hear from you.

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