Home Technical Claims Lead

6 days ago


Perth, Western Australia Aviva Full time
About the Role

We are seeking a highly skilled and experienced Technical Claims Lead to join our Home Claims team at Aviva. As a key member of our leadership team, you will be responsible for leading a team of claims handlers and major loss field teams, driving a high-performance culture through exemplary leadership and coaching.

Key Responsibilities
  • Lead a team of claims handlers and major loss field teams, with ownership of the management and performance of large Home claims.
  • Implement and oversee our claims philosophy, standards, and best practice to deliver market-leading indemnity performance and excellent customer outcomes.
  • Develop and maintain strong relationships with senior stakeholders, communicating insight, learnings, and recommendations effectively.
  • Coach and mentor team members to build a sustainable claims function.
What We Offer
  • Salary circa £75,000 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity - 12% of annual salary
  • Generous pension scheme - Aviva will provide up to 14%, depending on individual contributions
  • 29 days holiday plus bank holidays, and a choice to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Tremendously supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools
About Aviva

Aviva is an inclusive and welcoming company, committed to diversity and equality. We operate a 'smart working' policy, allowing our employees to work flexibly and remotely. We are proud to offer a range of benefits and opportunities to our employees, including flexible working, parental leave, and a generous pension scheme.



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