IP Network Operations Specialist

2 weeks ago


Glebe, Australia TPG Telecom Full time

We are seeking a skilled IP Network Operations Specialist to join our dynamic team at TPG Telecom. This role involves maintaining and rectifying all level 1 faults, performing network traffic management, network provisioning, and monitoring. The ideal candidate will have strong knowledge of IP technology and experience in network management, equipment configuration, and fault resolution processes.

Key Responsibilities

  • Responding to Trouble Tickets and Network Alarms, and rectifying faults, escalating according to internal fault management procedures.
  • Monitoring various elements of the network by multiple Network Management Systems.
  • Liaising with Tier 2 staff and other departments to resolve major problems.
  • Assisting and supporting in planned outages, network hazards, and permits to work.
  • Maintaining fault restoration times.
  • Maintaining accurate fault ticket notes.
  • Work with technology vendors and third-party service providers, e.g., Cisco, Juniper, Alcatel, Huawei, Ciena as required to understand incidents and problems.
  • Configuration and provisioning builds for new services.
  • Incident management.

Requirements

  • Tertiary qualifications in IT, Telecommunications, or related engineering discipline.
  • CCNA essential and CCNP, highly regarded.
  • 2-5 years telco experience is desirable, ideally in technical involvement, including network management, equipment configuration, and fault resolution processes.
  • Good general IP technology knowledge with router, switch, network, and IP protocol (BGP, OSPF, EIGRP, RIPv1 and v2).
  • Understanding of IP/MPLS VPNs.
  • Ability to work effectively in a team and independently.
  • Capability to use Visio, MS Office tools MS Office products.
  • Excellent written and verbal communication skills.
  • Ability to multi-task and work under pressure.
  • Strong organisational, analytical, and problem-solving skills.
  • Ability to develop and maintain strong interpersonal working relationships.
  • Thoroughness and a strong attention to detail.
  • Must be able to conceptualise systems that comprise of people, process, and/or technologies and consider the broader integration perspectives.

Benefits and Perks

  • Flexible hybrid way of working (from home and office)
  • 'Stay Connected Mobile' - Access to a free mobile plan
  • 'Stay Connected NBN' - Access to a free NBN 100 plan
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year
  • Access to TPG Learning Hub platform and internal development opportunities
  • Access to Corporate Partner Discounts


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