Client Success Associate

5 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $63,500 - $103,300

We are seeking a skilled Client Success Associate to join our team and help us achieve our vision of transforming the trade industry.

About the Role:

This is a high-volume, phone-based position where you will be the key contact for our customers, ranging from sole traders to growing small businesses. Your goal is to help customers get the most from their subscriptions and maximise ROI through our platform.

Key Responsibilities:
  • Hitting Daily Activity Targets: Achieve at least 2.75 hours of talk time through inbound and outbound calls.
  • Create leads for account managers and conduct nurture calls to ensure subscription renewals happen.
  • Onboarding New Accounts: Fully onboard all new customers that have just joined our platform, following a checklist to ensure they are set up for success.
  • Manage inbound calls to answer any questions they may have regarding their campaigns.
  • Nurturing Existing Accounts: Manage, track and measure the performance of customers' campaigns. Educate customers on best practices for ROI. Retain customers by addressing inquiries, solving problems, and providing tailored solutions.
  • Building Relationships: Engage and nurture customers over the phone, learning about their businesses, understanding their pain points, and providing educated recommendations to suit their needs.
  • Keep Salesforce updated with customer insights.

We offer a competitive salary and benefits package, including additional paid leave for birthdays, volunteering, service anniversaries and parental leave. You'll also enjoy daily continental breakfast, fresh fruit and healthy snacks, as well as a close-knit, diverse, respectful, collaborative work environment.

About You:

We're looking for someone who is resilient, driven, and loves turning a 'NO' into a 'YES' with your sales and negotiation skills. You should thrive in a fast-paced environment and enjoy winning when hitting targets. You have strong verbal and written communication skills, and are comfortable with learning new systems and adapting to new processes.

  • Client Success Associate

    5 days ago

    Sydney, New South Wales, Australia Gartner Full time

    This is a Client Success Associate - New Client Engagement role with Gartner based in Sydney, NSW, AU == Gartner ==Role Seniority - juniorMore about the Client Success Associate - New Client Engagement role at GartnerWhat makes Gartner a great place to work? We're recognized worldwide as a great place to work year after year. We've been recognized by...

  • Client Success Associate

    1 week ago

    Sydney, New South Wales, Australia Gartner Full time

    **What makes Gartner a great place to work?**We're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability...

  • Client Success Associate

    5 days ago

    Sydney, New South Wales, Australia Gartner Full time

    This is a Client Success Associate role with Gartner based in Sydney, NSW, AU == Gartner ==Role Seniority - juniorMore about the Client Success Associate role at GartnerAbout the role: The Client Success team is a critical component of Gartner's goal to help clients to achieve their mission critical priorities. Specifically, the Client Success Associate...

  • Client Success Associate

    4 weeks ago

    Sydney, New South Wales, Australia Gartner Full time

    What makes Gartner a great place to work?We're recognized worldwide as a great place to work year after year.We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability...

  • Client Success Associate

    1 week ago

    Sydney, New South Wales, Australia Gartner Full time

    About the role: The Client Success team is a critical component of Gartner's goal to help clients achieve their mission-critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role is to support and guide our clients in achieving their objectives and...

  • Client Success Associate

    1 week ago

    Sydney, New South Wales, Australia Gartner Full time

    **Description**:**About the role**:The Client Success team is a critical component of Gartner's goal to help clients to achieve their mission critical priorities. Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in...

  • Client Success Associate

    1 week ago

    Sydney, New South Wales, Australia Stropro Full time

    Reporting to: Private Client TeamEmployment Type: Full-timeCompany Overview:Stropro is an investment platform that launched in December 2019, backed by VCs and private investors.The platform has recently experienced exceptional growth and is looking to accelerate client acquisition. We are looking for a motivated, diligent and self-directed individual to...

  • Client Success Associate

    3 days ago

    Sydney, New South Wales, Australia Stropro Full time

    Reporting to: Private Client TeamEmployment Type: Full-timeCompany Overview:Stropro is an investment platform that launched in December 2019, backed by VCs and private investors.The platform has recently experienced exceptional growth and is looking to accelerate client acquisition. We are looking for a motivated, diligent and self-directed individual to...

  • Client Success Associate

    7 days ago

    Sydney, New South Wales, Australia Rfi Global Full time

    **Company Overview**Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.Founded in 2006, RFI has seen growth of over 40% year on year for 16 years and is looking for fast paced ambitious motivated people to help realise its rapid...

  • Client Success Associate

    1 week ago

    Sydney, New South Wales, Australia beBeeClientSuccess Full time $110,000 - $140,000

    Key Account ManagerAt our organization, we strive to cultivate a culture that values diverse skills and perspectives. We are seeking an exceptional Key Account Manager to join our team.The ideal candidate will possess excellent communication, presentation, and client training skills. They will be highly organized with strong attention to detail and effective...