Client Success Associate

This is a Client Success Associate role with Gartner based in Sydney, NSW, AU
== Gartner ==

Role Seniority - junior

More about the Client Success Associate role at Gartner

About the role: 

The Client Success team is a critical component of Gartner's goal to help clients to achieve their mission critical priorities. Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving their objectives and receiving value that far exceeds their investment in Gartner Services.

The CSA does this by being the driver of the client relationship, ensuring seamless and regular communication forums are well-organised, attended and action points executed. In addition, they will have an outstanding knowledge of Gartner's products and services, and the research and advice that we have available that align with our clients desired objectives. You will be a conduit, a coach, an expert, a facilitator and a problem solver all in one, and your seamless delivery in this role is pivotal to Gartner's objective of delighting our clients.

Our Client Services team is aligned by Business Function, and so this particular role will be tasked with partnering with clients in the HR space – specifically CHRO's, Heads of HR, etc. Your role will therefore consist of being immersed in all the things that keep HR Executives awake at night – Talent Management, Org Design, Workforces of the future, Employee Relations, Recruitment, Policy and Procedure, and many more

What you will do: 

• Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies

• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment

• Partner with Sales to onboard new clients to their purchased Gartner services and capabilities

• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

What you will need: 

• 12+ months of relevant professional and/or internship experience

• You will have a passion for and interest in all things HR, and a willingness to unpack and discuss these concepts with your client stakeholders.

• Strong customer service, communication, collaboration, prioritization, critical thinking, and influencing skills 

• Bachelor's degree preferred

#LI-MA2

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:82731

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Gartner team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Building client relationships
• Engaging with clients
• Onboarding new clients

Key Strengths

• Customer service skills
• Communication skills
• Critical thinking
• HR knowledge
• Collaboration skills
• Influencing skills

Why Gartner is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Gartner not with Hatch.

---