Medical Administrator
1 week ago
About Icon Group
Icon Group is a leading provider of cancer care services in Australia, with a growing presence in New Zealand, Asia, and the UK. With over 3,500 employees, our Australian division comprises six day oncology hospitals, 32 radiation oncology centres, and 10 comprehensive centres offering medical oncology, haematology, and radiation oncology services.
Purpose and Impact
We remain focused on expanding our cancer treatment services and making them accessible to more people across Australia and internationally. As Australia's largest dedicated provider of cancer care, we're proud of our global reach and the difference our work makes.
Achieving Success Together
Our team is our secret ingredient. We're connected, talented, and passionate about delivering exceptional patient experiences. We're constantly innovating, with over 2.5 million patient interactions annually across 120 locations in five countries.
Benefits for You
We offer a range of benefits designed to support your career growth, well-being, and work-life balance:
- Novated lease options through our partner RemServ, allowing you to pay for personal expenses like car registration, insurance, fuel, and servicing using pre-tax earnings.
- Lucrative company-wide Rewards Portal, providing discounts and cash-back on experiences, travel, dining, and shopping (save up to 5% at Woolworths or 10% at Booking.com).
- Employee Assistance Program, offering confidential external counselling and support services to discuss work-related, financial, family, or personal matters.
- Development Pathways, enabling you to set individual goals with leaders across the business and receive support for your career growth.
- Free online courses in clinical and non-clinical categories to enhance your skills and knowledge.
- Paid parental leave and the ability to purchase annual leave, supporting your work-life balance.
About the Role
We're seeking an experienced Medical Administrator with outstanding customer service skills to join our compassionate Administration Team in Perth. This role combines secretarial support for specialists with medical administration duties across our day hospital and radiation therapy units.
Key Responsibilities
- Welcoming patients, collecting and entering personal details, completing admissions paperwork with health fund checks.
- Scheduling/organising patient appointments, organising day lists for consultants.
- Preparing consult rooms and paperwork for each clinical session.
- Ensuring accurate collection of new patient information.
- Communicating clearly with patients and their families to ensure all patients are well-informed about financial costs related to admissions.
- Answering telephone calls and responding to enquiries.
- Communicating fee schedules and processing patient invoicing and billing (Private Health and Medicare).
- Monitoring and assessing the administration care path of all patients.
- Overseeing wait room and responding to patient queries.
- Discharge procedures and paperwork.
- Supporting Icon's WHS Officers and committees to effectively carry out their responsibilities.
- Ad-hoc administration/correspondence duties.
Your Qualifications and Skills
- Experience in a similar role in Day Oncology/Haematology, or similar in-patient settings, would be highly advantageous.
- Medical Specialist secretarial experience highly advantageous.
- Experience with Medicare, DVA, and Private Health Insurance.
- Excellent organisational and time management skills.
- Ability to communicate with clarity both verbally (face-to-face and telephone) and written.
- Ability to use computer systems – competence required in Word and Excel.
- Delivery of excellent client service (to internal and/or external clients).
- Possessing basic knowledge of medical terminology.
Estimated Salary Range
Based on national averages and industry standards, the estimated salary range for this role is $31.64 per hour + 11% superannuation + annual and personal leave entitlements.
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