Automation Specialist

23 hours ago

Melbourne, Victoria, Australia beBeeAutomation Full time $100,000 - $170,000
Job Description

Ashling Partners is leading the charge in the intelligent automation and AI revolution, empowering clients to enhance productivity and employee engagement by harnessing the power of AI and automation.

We strive to deliver sustainable outcomes and true transformation through our team's utilisation of lean agile principles in project delivery.

Key Responsibilities:
  • Serve as primary point of contact with assigned Intelligent Automation customers and liaise between customers and developers.
  • Support customers by providing answers, expertise, and insights as needed.
  • Conduct site visits to customers, travel up to 25% when warranted.
  • Create Business Cases and ROI for all automation projects.
  • Collaborate with developers to ensure customers' development requirements are accurately captured for automation projects.
  • Be informed on Intelligent Automation solutions and use cases to better inform customers on capabilities.
  • Support the governance of the lifecycle/process.
  • Develop and track metrics and financial projections for each automation/solution.
  • Facilitate email communications between clients.
  • Be accountable for high client Net Promoter Score (NPS) to ensure quality, excellence, and value.
  • Support sales teams by defining project complexity and total hours needed from Business Analyst resources for new projects.
Requirements:
  • Bachelor's degree or equivalent experience.
  • Previous experience in Business / Systems Analysis or Quality Assurance.
  • Experience with RPA Tools such as UiPath, Microsoft Power Platform, Automation Anywhere, Blue Prism is a plus.
  • Proven experience in eliciting requirements and testing.
  • Advanced knowledge in generating process documentation including process flows, as-is/to-be documentation, and solution design documents (SDDs).
  • Strong written and verbal communication skills, including technical writing skills.
  • Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).
  • Lifelong learner mindset.
  • Strong analytical and problem-solving skills.
  • Strong communication and management skills.
  • Understanding of Agile Software Development Life Cycle (SDLC).
Why Work With Us?
  • Lifelong Learning - In the intelligent automation space, change happens fast. We have developed a culture that enables lifelong learners to continuously develop their skill sets.
  • Diversity of Thought, Culture, Background & Identity – We build diversity, equity, and inclusion capabilities into all facets of our business to support innovation, creativity, and our global growth objectives.
  • Consistently Innovate with Cutting Edge Technology – We offer a continuous model for performance improvement and the opportunity to work with best-of-breed automation technology stacks.
  • Provide Servant-Based Leadership – We believe the leader's role is to serve the organisation, not the other way around.
  • Practice Stewardship – We work together as peers, regardless of a person's formal role or authority in the organisation.
  • Be Entrepreneurial in Management – We empower people to bring ideas and challenge them with the responsibility to make them successful.
  • Offer Open-Book Finance – We give everyone the opportunity to see the books, how we are being measured, and what our score is, so they can feel empowered to impact success.
  • Provide the Best Service – We may not be the cheapest, but we will deliver the best value to our clients.
  • Make Data-Driven Decisions – We are a data-driven organisation internally and externally.
  • Be a fun place to work - We provide a positive, appreciative, and fun culture.
What Sets Us Apart:
  • Quarterly book allotment (any book of your choice).
  • Uncapped training allotment.
  • Competitive annual leave.

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