Student Success Advocate

6 days ago

Belconnen, ACT, Australia beBeeTalent Full time $91,509 - $98,306
Talent Development and Support Specialist

Driving Student Success in Higher Education Institutions

This role offers an opportunity to provide high-quality career guidance, develop individualized study plans, and offer empathetic support services to students.

The ideal candidate will have a strong understanding of higher education contexts and be able to interpret complex policies and procedures. They will also possess excellent problem-solving skills, with the ability to implement practical solutions that enhance student outcomes.

We are seeking a dedicated and self-driven professional who is committed to creating an inclusive and welcoming environment for all students. This may involve participating in key campus events and providing occasional out-of-hours support.

Key Responsibilities:
  • Serve as the primary point of contact for students and staff, providing accurate information and guidance in a friendly and professional manner
  • Respond to enquiries across multiple channels, including drop-in, email, and phone support
  • Develop, update, and maintain student study plans, ensuring alignment with academic requirements and individual goals
  • Collaborate with internal teams to resolve student issues and concerns
  • Provide administrative support and contribute to the review and development of student-focused systems and processes
Requirements:
  • Proficiently navigate university-specific databases and systems, demonstrating a high level of digital literacy and adaptability
  • Maintain confidentiality and exercise sound judgement, tact, and discretion in all interactions and decision-making

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