Pivotal Support Engineer

3 weeks ago


Melbourne, Victoria, Australia NICE Full time
Pivotal Data Management Position
In this pivotal position at NICE, you will play a critical role in documenting and optimizing our data ecosystem. As a Data Management Specialist, you will ensure the accuracy and accessibility of our data sources, flows, and transformations, enabling informed decision-making across the organization.
About the Job:
The role involves collaborating with stakeholders across Product, Strategy, Marketing, and Customer Care to define and document key business metrics. You will identify and resolve gaps or inconsistencies in data documentation, both technical (data dictionaries) and business-focused (data glossaries).
Responsibilities:
• Document and maintain data flows, transformations, and repositories within Prezzee's data ecosystem.
• Create and manage metadata processes to track data from upstream sources to end-use assets (reports, dashboards).
• Collaborate with stakeholders to define and document key business metrics.
• Identify and resolve gaps or inconsistencies in data documentation.
• Assess data quality issues, providing actionable insights and solutions.
Requirements:
We are seeking an experienced individual with:
• Proven experience (minimum 5 years) in data management roles.
• Strong analytical skills with the ability to interpret complex data structures.
• Excellent written and verbal communication skills.
• Attention to detail and a problem-solving mindset.
Salary and Benefits:
• Estimated salary: $120,000 - $180,000 per year.
• Incentive scheme based on company-wide targets and individual performance.
• Employee referral program and staff discounts.
• Regular virtual and face-to-face events to foster a sense of community.
About Us:
NICE is a dynamic company committed to growth and innovation.

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