Product Designer
4 weeks ago
We are seeking a skilled Product Designer to join our Digital Customer Experience Team, specializing in Conversational Design. As a key member of our AI Assisted squad, you will be responsible for creating user-centric experiences within conversational interfaces, such as chatbots, voice assistants, and messaging apps.
Your Responsibilities- Organize and structure conversation flow, content, and navigation to ensure users can easily find information and complete tasks within the conversational interface.
- Advocate for the end user, identifying insights from customer research, internal service metrics, and market analysis.
- Communicate and visualize design ideas using techniques including concepts, storyboards, user flows, wireframes, prototypes, low and high-fidelity interface design in line with the digital customer experience group strategy.
- You have a well-rounded skill set that combines UX/UI design principles with a deep understanding of the opportunities presented by conversational interfaces.
- 3+ years' experience as a Product Designer as a minimum.
- You have experience with accessibility design for users with disabilities, considering factors like screen readers, voice commands, and inclusive design practices.
- You have experience using Figma component libraries to effectively build designs.
- You must be detail-oriented, a team player, highly organized, and possess excellent time management skills.
- Previous experience working in a digital-first organization with a strong customer-centric focus.
- You enjoy working in a large design team with other designers with diverse backgrounds.
- Experience working within financial services would be a plus.
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we're also a tech and research facility, a hub for climate change experts, and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament, and back them up in the community when life's moments hit hardest.
You'll know our brands – CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions, and making insurance accessible.
When you join IAG, you're not joining one brand. You're joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.
We're ready to grow your career, acknowledge every part of you, recognize your brilliance, lead you with purpose, and help you live your own purpose through us.
At IAG, you can enjoy:
- Flexibility and support so you can live life to the full.
- Access up to 50% off home, motor, and small business insurance.
- Grow your financial future with 13% superannuation as standard.
- Be part of a net zero business by 2050.
We're committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. You can find our Reconciliation Action Plan on our company website.
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