Digital Customer Experience Manager

1 week ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $120,000 - $150,000
Job Overview

Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers' security frameworks with their digital realities.

We're looking for individuals who have positive energy, an entrepreneurial spirit and the drive to partner with our team to sell technology and drive success.

Key Responsibilities

  • Holding a critical and strategic customer-facing leadership role owning relationships with a portfolio of Forescout strategic customers
  • Partnering closely with sales, product management, engineering, professional services and customer support teams to deliver exceptional customer satisfaction
  • Establishing relationships with customers through regular meetings to understand the complexities of their environment and how Forescout's solutions can meet their business and technical objectives
  • Creating customer deliverables suitable for a diverse set of constituents from senior executives to end-users
  • Coordinating activities with the assigned Adoption Engineer
  • Ensuring customers see the ROI from Forescout throughout the customer lifecycle
  • Leading, driving and communicating the complete product lifecycle of consumption from concept through adoption to insights to ensure renewal and expansion opportunities
  • Proactively managing account escalations with the appropriate internal stakeholders
  • Managing transaction sales cycle from Quote to Cash

Requirements

  • Bachelor's degree required; preferred areas of study include Business, Engineering, Technology or related field
  • 5+ years of experience working in customer-focused role within an enterprise technology company; preferred experience in security technologies
  • Strong technical aptitude, business and sales acumen, customer service and change management skills
  • Demonstrating technical knowledge specific to information security software; presales experience is a plus
  • Understanding of customer success and all aspects of the customer lifecycle
  • Strong verbal and written communication, prioritization and time management skills
  • Outstanding negotiation skills with the ability to make trade-off decisions and counter objections
  • Ability to present, articulate, interpret and communicate technical information to varying levels of technical understanding
  • Proven long-term customer relationship development skills; passionate about customer success

About You

You will be working on building long-term relationships with key decision-makers at top-tier organizations, providing guidance on industry trends and best practices.

With your extensive background in customer-facing roles, you'll bring a wealth of knowledge and expertise to help us achieve our goals.

Your passion for innovation, combined with your analytical mind, makes you an ideal candidate for this position.

  • Digital Experience Designer

    3 weeks ago

    Melbourne, Victoria, Australia Emote Digital Full time

    :The role of the Digital Experience Designer is to produce innovative digital experiences and consistent wireframes & design with an efficient and user-focused experience across a range of brands and industries.As someone with a few years' experience under your belt, you'll be expected to take a more responsible role, working closely with developers,...

  • Digital Customer Experience Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeDigital Full time $100,000 - $120,000

    Delivering exceptional digital experiences is at the heart of our mission to empower people to rediscover all the emotions of sound.As a key player in the global hearing care retail market, we operate through a network of over 9,000 points of sale across 26 countries and 5 continents.The role of Digital Marketing Specialist focuses on managing all aspects of...

  • Digital Customer Experience Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $90,000 - $110,000

    **Job Overview**We are seeking a highly skilled Digital Customer Service Manager Digital Marketing to join our team. As the first point of contact for our clients, you will be responsible for building strong working relationships and delivering exceptional customer service.Responsibilities include:Handling customer issues and complaints in a timely and...

  • Digital Project Manager

    3 weeks ago

    Melbourne, Victoria, Australia Emote Digital Full time

    :Are you someone who finds satisfaction in getting things done, from start to finish? We want to hear from you Here at Emote we are on the hunt for our next Digital Project Manager rockstar. We are a full-service digital agency, offering clients everything from maintenance to custom ecommerce B2C/B2B websites, complex integrations and digital transformation...

  • Digital Project Manager

    3 weeks ago

    Melbourne, Victoria, Australia Emote Digital Full time

    :Are you someone who finds satisfaction in getting things done, from start to finish? We want to hear from you Here at Emote we are on the hunt for our next Digital Project Manager rockstar. We are a full-service digital agency, offering clients everything from maintenance to custom ecommerce B2C/B2B websites, complex integrations and digital transformation...

  • Digital Project Manager

    5 days ago

    Melbourne, Victoria, Australia Emote Digital Full time

    :Are you someone who finds satisfaction in getting things done, from start to finish? We want to hear from you Here at Emote we are on the hunt for our next Digital Project Manager rockstar. We are a full-service digital agency, offering clients everything from maintenance to custom ecommerce B2C/B2B websites, complex integrations and digital transformation...

  • Digital Transformation Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeProject Manager Full time $121,200 - $154,500

    Job OverviewThis is a pivotal leadership role in a dynamic and evolving digital environment where you will oversee a portfolio of complex and specialised digital projects. You will ensure projects are delivered on time, within budget, and to the highest standards of quality and compliance.About The RoleYou will be responsible for leading project governance...

  • Digital Customer Experience Manager

    5 days ago

    Melbourne, Victoria, Australia beBeeCustomerIntegration Full time $80,000 - $120,000

    Job DescriptionWe are seeking a seasoned leader to head our customer integration initiatives. As a Customer Integration Solutions Director, you will be responsible for driving innovation and delivering customer-first solutions in a fast-paced environment.The ideal candidate will have a strong background in software development, data analysis, and quality...

  • Digital Customer Experience Manager

    5 days ago

    Melbourne, Victoria, Australia beBeeCustomerRelationship Full time $130,000 - $140,000

    Job OverviewA leading organization is seeking an experienced professional to oversee the daily operations, stability, and performance of a core customer relationship management platform serving multiple business units.Key Responsibilities:Advocate and champion the platform in critical strategic forumsCoordinate, escalate, and triage daily operational issues...

  • Digital Account Manager

    3 weeks ago

    Melbourne, Victoria, Australia Emote Digital Full time

    :As a Digital Account Manager at Emote Digital, you'll be the glue between our clients and the amazing work we do.You'll have a passion for getting results and a drive for providing exceptional customer service. But most importantly, you'll help us build and maintain meaningful, long-lasting relationships with our clients to help them transform their digital...