Roster Coordinator

1 month ago


Mulgrave, Victoria, Australia VMCH Full time
About the Role

We are seeking a highly skilled Roster Coordinator to join our team at VMCH. As a Roster Coordinator, you will play a critical role in managing and optimizing our client service delivery.

Key Responsibilities
  • Create and maintain effective rosters to ensure seamless client service delivery.
  • Coordinate support worker schedules to meet the needs of our clients.
  • Handle unallocated shifts in a fast-paced environment, ensuring timely communication with support workers.
  • Manage administrative tasks such as data entry and maintaining enquiry registers.
  • Assist support workers with client queries and manage customer service requests.
  • Adhere to risk management and quality standards to ensure the highest level of client care.
About You

To be successful in this role, you will need:

  • Strong experience with rostering software applications.
  • Previous experience in the Aged and Community Care sector.
  • Proven ability to efficiently manage client schedules.
  • High-level interpersonal skills and the ability to effectively communicate with individuals from diverse backgrounds.
  • Commitment to exceptional customer service and excellent verbal and written communication skills.
  • Well-developed organisational skills, with a strong capacity to prioritize tasks and meet deadlines.
  • Attention to detail and accuracy are crucial, as is the ability to work autonomously in a dynamic environment.
About Us

VMCH is a for-purpose organisation that provides a range of services to support people and families. We are committed to compassion, respect, and inclusion, and we strive to make a positive difference in the lives of those we serve.

If you are passionate about making a difference and have the skills and experience required for this role, we would love to hear from you.


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