Night Operations Manager

20 hours ago


Melbourne, Victoria, Australia Marriott Full time

Job Summary

Serving as the property manager on duty, this role oversees all property operations during the overnight shift.

The ideal candidate will ensure that exceptional hospitality and service standards are maintained throughout the night.

Representing property management in resolving any guest or property-related issues, they will personally assist in resolving problems and completing tasks.

Candidate Profile

We are seeking a highly skilled and experienced professional to fill this role.

Key Requirements:

  • High school diploma or equivalent; 4 years of experience in guest services, front desk, housekeeping, or a related field.
  • OR: 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related field.

Core Work Activities

Monitoring Property Operations

Ensuring Compliance

The successful candidate will monitor and ensure compliance with all operational guidelines.

They will also ensure that all employees are properly attired and groomed, in accordance with our employee handbook.

Additionally, they will manage all period-end inventories and ensure that employees work in a safe environment.

Supporting Profitability and Revenue Goals

Driving Financial Performance

This role will review financial statements, sales reports, and other performance data to measure productivity and goal achievement.

They will also assist in responding to and resolving guest issues received directly from guests or Guest Relations.

Furthermore, they will assist the accounts receivable clerk in all aspects of their job and ensure that invoices due are below 60 days.

Reducing Chargebacks and Rebates

The successful candidate will administer plans and actions to minimize chargebacks and rebates.

They will also ensure that all employees adhere to proper cash handling procedures and monitor overage/shortages.

Managing Employee Hours

The candidate will work with the leadership team to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

Fostering a Positive Work Environment

This role will promote participation in property safety-related programs.

They will also monitor employee attendance and record absences/tardiness.

Furthermore, they will promote teamwork and employee morale, keeping employees informed regarding new operational procedures, standards, or programs.

Assisting Supervisors

The successful candidate will assist supervisors in handling employee performance issues, such as performance reviews, counseling, and recommendations.

They will also ensure that all employees have complete knowledge of emergency procedures.

Encouraging Employee Relations

The candidate will create incentives that promote better service and profit for the property.

They will also assist the operations manager in processing employee payroll weekly.

Salary Range: $65,000 - $80,000 per year, depending on experience and qualifications.

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About Marriott International

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

We believe in creating opportunities for growth and development, and we are proud to be a part of the global Marriott community.



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