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Technical Training Specialist

2 months ago


Brisbane, Queensland, Australia Ford Full time
About the Role

We are seeking a highly skilled Technical Trainer to join our team at Ford. As a Technical Trainer, you will be responsible for delivering high-quality training to Ford technicians across our dealership network.

Key Responsibilities
  • Develop and deliver comprehensive training programs for Ford technicians, including Curriculum training, New Model Training (NMT), and Performance Improvement training.
  • Assist dealers with Technical Training Plans for technicians and review technical training materials to ensure high-quality course content.
  • Provide in-depth instruction to technicians on Ford vehicle systems, components, and technologies, including engines, transmissions, electrical systems, brakes, suspension, and steering.
  • Conduct hands-on demonstrations and practical exercises to reinforce technician knowledge of Ford vehicles.
  • Ensure training facility, tools, and equipment are maintained for readiness and safety, including conducting Training Facility Safety audits.
  • Update training attendance and student completion details to ensure accurate training history data and learner records in the Learning Management System (STARS).
Requirements
  • A Training certification and/or previous experience/roles in the Technical Training arena.
  • Strong presentation and facilitation skills, with the ability to engage and motivate trainees through interactive learning activities and demonstrations.
  • Above average proficiency with MS Office products.
  • Proficiency in using automotive diagnostic tools, software, and equipment, with the ability to demonstrate proper operation and troubleshooting techniques.
  • Strong verbal and written communication skills.
  • Full Australian Drivers Licence.
Preferred Qualifications
  • Ford Master Technician or equivalent Ford technical training experience with strong diagnostic capability.
  • Understanding of Ford Dealer Service operations and previous Dealer/field experience.
  • Ability to build relationships with Technicians and Dealers.
  • Ability to maintain a positive attitude and influence the team culture when faced with demanding internal and customer expectations and changing requirements.
  • Strategic mindset and strong analytical, systemic thinking and problem-solving skills.
  • Creative thinker/problem solver and ability to consider multiple points of view (flexibility).
  • Strong leadership, interpersonal, and analytical skills.
  • Strong negotiation skills with the ability to create leverage.
  • Strong project planning skills, with the ability to stay organized while managing multiple project components and programs.
  • Ability to understand and connect with Technicians.
  • Great written and oral communication skills.
About Us

Ford Australia is committed to building an inclusive work environment and welcomes applications from diverse backgrounds. We are a household name in Australia with almost 100 years of history, committed to delivering quality vehicles and exceptional customer experiences.

We offer a range of benefits, including work-life balance, recharge and rejuvenate time, and opportunities for professional growth and development.