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Service Supervisor

2 months ago


Laverton, Australia William Adams Full time
About the Role

We are seeking a highly motivated and developing leader to join our team as a Service Supervisor at our William Adams facility. This role is responsible for providing supervision and guidance to a team of technicians and apprentices while ensuring customer needs are met through effective work order management.

Key Responsibilities
  • Maintain a safe work environment with a focus on continuous improvement
  • Strive to continuously achieve on customer expectations through proactive work order management
  • Ensure exceptional delivery of our customer experience
  • Build on existing service operations within the workshop environment to develop team and self
  • Lead by example and be an advocate for our core values of Integrity, Commitment, Teamwork, Excellence, and Sustainability
About You

You will be a true leader, who is ambitious and thrives on motivating and inspiring a team of professionals. You must be a trade-qualified Diesel Technician with strong earthmoving industry experience.

  • A genuine commitment to safety
  • Experience in scheduling and labour coordination
  • Demonstrated ability to manage a high-performing team
  • Knowledge of Caterpillar (or similar) equipment
  • Highly developed organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
  • Operational experience within the earth-moving industry
  • Intermediate Computer Literacy Skills (including MS Office Suite)
  • Advanced communication skills (written, verbal, and interpersonal)
Why Work for Us?

At William Adams, our people and their safety, health, and wellbeing genuinely matter to us. We provide a supportive and welcoming culture, and strive to create an engaged, diverse, and inclusive team.

We commit to recognising and rewarding you, as well as providing you with ongoing career and development opportunities to help you thrive and succeed.

We offer a competitive salary package, including annual salary and performance reviews, as well as access to exclusive discounts through The Hub, boasting partnerships with over 470 retailers.