Strategic Improvement Manager

We are seeking a highly skilled and motivated Strategic Improvement Manager to join our Financial Crime Operations (FCO) Strategy & Performance team. This is an exceptional opportunity for a dedicated professional to support our mission to eradicate financial crime.

Our FCO team is responsible for the development, implementation, and ongoing leadership of our financial crime operations shared service. We lead the Group's approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of AML/CTF, KYC, Sanctions, ECDD, and other operational services.

You will be part of the FCO Strategic Initiatives & Governance function, responsible for overseeing and enhancing the performance of our operational teams via strategic projects, workforce planning, capability, change, quality control, as well as uplift across policy, process, and risk.

As a Strategic Improvement Manager, you will support FCO by managing the delivery of multiple initiatives to enable productivity and quality uplift and ongoing compliance to the ever-changing nature of financial crime policy. Your efforts will directly contribute to enabling our operational teams to provide world-class prevention and detection of financial crime and safeguard the Group and wider community through our expertise, insights, and quality.

This role has no direct reports.

• Translate financial crime policies and standards into operational processes and business requirements.
• Lead end-to-end delivery of initiatives/project streams from gap analysis to implementation and embedment, using Lean Six Sigma, Agile, or other relevant framework, ensuring alignment with regulatory obligations and internal standards.
• Develop and manage detailed project plans, including scope, timelines, risks, and stakeholder engagement.
• Maintain effective relationships across FCS, FCC, and other BUs to enable high engagement, buy-in, and support for opportunities and process enhancements.
• Be open to change, constructively challenge where required, and deliver process changes using effective communication and recognized change management methodologies.
• Support training, documentation, and quality assurance to ensure consistent understanding and application of financial crime requirements.
• Provide subject matter expertise on AML/CTF, sanctions, and operational risk, contributing to the design of sustainable, compliant processes.
• Facilitate workshops and use data-driven insights to influence decision-making and gain buy-in for change initiatives.

• Demonstrated experience within Financial Crime, regulatory, or law enforcement operations.
• Exposure to Financial Crime, Politically Exposed Persons operations process.
• A self-starter who is pragmatic, adaptable, curious, and eager to learn about new processes and policies.
• Confidence to question, to truly understand, and to offer constructive challenge to find better ways to do things.
• Are confident communicators who influence and collaborate effectively with a diverse range of stakeholders and influence decision-making at all levels of the business.
• Take initiative, simplify complexity, and deliver practical outcomes.
• Think critically and solve problems with a strong risk and quality mindset.
• Have a proven track record of leading projects, improving processes, and driving change. Continuous improvement qualifications e.g., Lean Six Sigma, Design Thinking, and experience of working within Project Management and Change Management frameworks would be highly regarded.

We offer a supportive and inclusive work environment that encourages collaboration and creativity. You will have the opportunity to work with a talented team of professionals who share your passion for making a positive impact in the fight against financial crime.

We also offer flexible working arrangements, including remote work options, to help you achieve a better balance between work and personal life.

At CommBank, we're committed to making a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that supports you professionally and personally, every step of the way.