Infrastructure Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeOperational Full time $80,000 - $120,000
Job Description

The role of the Operations Centre Analyst is a critical position within our organisation. As the primary point of contact for customers, partners, and suppliers, you will be responsible for supporting our infrastructure, network, and systems.

  • Triage and manage incoming requests related to application, network, and product services.
  • Monitor AARNet infrastructure, network and systems using provided solutions.
  • Initiate basic troubleshooting for all logged events via the ticket system.
  • Manage communications from customers, partners, suppliers, team members and internal systems.
Key Responsibilities

As an Operations Centre Analyst, your main responsibilities include:

  1. Service Management: Triage and manage incoming requests related to application, network, and product services.
  2. Monitoring: Monitor AARNet infrastructure, network and systems using provided solutions.
  3. Troubleshooting: Initiate basic troubleshooting for all logged events via the ticket system.
  4. Communication: Manage communications from customers, partners, suppliers, team members and internal systems.
Required Skills and Qualifications

To be successful in this role, you will need:

  • At least 2 years' experience in a Service Desk or NOC environment, or an equivalent combination of relevant experience and training.
  • Understanding of network switching, routing and transmission technologies.
  • Experience in incident, service catalogue, knowledge management, change, and problem management.
Benefits

We offer a range of benefits including:

  • Competitive remuneration.
  • 17% superannuation.
  • Flexible work options.
  • Focus on wellbeing.
  • Ethical Leadership.
Others

We are committed to diversity and providing equal opportunity to all.

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