Student Experience Guide

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $60,000 - $90,000
About the Role

The Student Experience Team Leader plays a pivotal role in empowering students to achieve their goals by guiding the team in providing personalized support, tracking progress, and offering guidance.

Key Responsibilities
  1. Lead the Student Experience Coordinators in delivering proactive, supportive services to students, fostering motivation and engagement in their learning journey.
  2. Regularly meet with team members, offering constructive feedback and guidance on effective student engagement strategies and progress tracking methods.
  3. Identify areas for team development and organize training sessions to enhance the team's ability to encourage and guide students effectively.
Student Progress and Engagement
  1. Oversee the accurate and timely tracking of student progress, ensuring updates are readily available to students, parents, and educators.
  2. Ensure regular check-ins with students to discuss their goals, address challenges, and celebrate successes.
  3. Take ownership of escalated concerns or issues, collaborating with students and families to find solutions that maintain engagement and support.
  4. Ensure students and parents are well-informed about all offerings, enabling them to access our range of services, tools, and resources.
Process Improvement and Student Experience
  1. Continuously review and improve the team's processes for tracking and reporting on student progress, focusing on simplifying the experience for students.
  2. Collaborate with the Tutoring and Customer Service teams to ensure consistency in student experience and facilitate smooth information flow across departments.
  3. Collect and review feedback from students and parents, implementing adjustments to enhance the overall student experience.

Skill Requirements: Honesty, Integrity, Passion, Empathy, Energy, Excellent Communication Skills, Independence, Proactiveness, Willingness to Listen, Learn & Lead, Intelligence & Creativity

Academic Requirements: Completed VCE, Leadership Experience in Customer Service, Education Sector, Retail or Hospitality, Academic Awards in Maths/English/Writing

Personal Requirements: Long-Term Mindset & Vision, Customer Service Experience, Ability to Commit to full-time hours, Travel to Glen Waverley, Genuine Desire to connect with Students and Parents

Required Skills and Qualifications
  • Honesty and Integrity
  • Passion and Empathy
  • Excellent Communication Skills
  • Independence and Proactiveness
  • Willingsness to Listen, Learn & Lead
  • Intelligence and Creativity
Benefits

This role offers the opportunity to make a positive impact on students' lives while developing your leadership skills and expertise.

  • Student Experience Innovator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeEmpowerment Full time $180,000 - $220,000

    Job OverviewThe Student Experience Team Leader is responsible for ensuring students feel supported, engaged, and confident throughout their time at our institution.This role plays a key part in helping students achieve their goals by leading the Student Experience team to provide encouragement, track progress, and offer guidance.Key ResponsibilitiesLead the...

  • Student Experience Champion

    2 weeks ago

    Melbourne, Victoria, Australia beBeeEducator Full time $77,000 - $111,111

    About the Role">As a leader in our team, you will ensure students feel supported and engaged throughout their time with us. You will lead the team to provide proactive, personalized support to students, helping them stay motivated and engaged in their learning.Lead the Student Experience Coordinators in providing proactive, personalised support to students,...

  • Student Experience Educators

    18 hours ago

    Melbourne, Victoria, Australia Caulfield Grammar School Full time

    Student Experience Educators - Expressions of InterestJoin to apply for theStudent Experience Educators - Expressions of Interestrole atCaulfield Grammar SchoolStudent Experience Educators - Expressions of Interest3 weeks ago Be among the first 25 applicantsJoin to apply for theStudent Experience Educators - Expressions of Interestrole atCaulfield Grammar...

  • Student Experience Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Contoureducation Full time

    The Student Experience Team Leader ensures students feel supported, engaged, and confident throughout their time at Contour.By leading the Student Experience team to provide encouragement, track progress, and offer guidance, this role plays a key part in helping students achieve their goals.This is a full-time, newly-create role in our team, helping foster a...

  • Student Experience Team Leader

    4 weeks ago

    Melbourne, Victoria, Australia Contoureducation Full time

    The Student Experience Team Leader ensures students feel supported, engaged, and confident throughout their time at Contour. By leading the Student Experience team to provide encouragement, track progress, and offer guidance, this role plays a key part in helping students achieve their goals. This is a full-time, newly-create role in our team, helping foster...

  • Student Experience Team Leader

    4 weeks ago

    Melbourne, Victoria, Australia Contour Education Full time

    Join to apply for the Student Experience Team Leader role at Contour Education1 day ago Be among the first 25 applicantsJoin to apply for the Student Experience Team Leader role at Contour EducationDescriptionTheDescriptionThe Student Experience Team Leader ensures students feel supported, engaged, and confident throughout their time at Contour. By leading...

  • Student Experience Team Leader

    4 weeks ago

    Melbourne, Victoria, Australia Contour Education Full time

    Join to apply for the Student Experience Team Leader role at Contour Education1 day ago Be among the first 25 applicantsJoin to apply for the Student Experience Team Leader role at Contour EducationDescriptionTheDescriptionThe Student Experience Team Leader ensures students feel supported, engaged, and confident throughout their time at Contour. By leading...

  • Student Experience Team Leader

    2 days ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Join to apply for the Student Experience Team Leader role at Contour Education1 day ago Be among the first 25 applicantsJoin to apply for the Student Experience Team Leader role at Contour EducationDescriptionDescriptionThe Student Experience Team Leader ensures students feel supported, engaged, and confident throughout their time at Contour. By leading the...

  • Student Experience Specialist

    11 hours ago

    Melbourne, Victoria, Australia beBeeAdministrative Full time $60,000 - $80,000

    Job SummaryA student support specialist is required to deliver administrative services and facilitate programs that enhance the student experience.The successful candidate will have substantial experience in administration, excellent organisational skills, and a demonstrated capacity to develop effective operational processes and systems.About our...

  • Student Experience Director

    2 days ago

    Melbourne, Victoria, Australia beBeeSenior Full time $70,000 - $90,000

    Job Title: Senior Student Services ManagerThis role focuses on leading a team to deliver exceptional student services, ensuring a smooth experience from orientation to graduation.Key Responsibilities:Lead and support a team of SSOs in delivering high-quality student services.Coordinate training and development for staff members, fostering growth and...