Software Engineer II – Cloud Contact Center Specialist

4 days ago


Melbourne, Victoria, Australia Five9 Full time
About Five9

Five9 is a leading provider of cloud contact center software, delivering innovative solutions to customers worldwide.

Job Summary

We are seeking a skilled Software Engineer II to join our Voice Client team. As a key member of our team, you will be responsible for developing and maintaining our cloud contact center software, ensuring smooth and high-quality voice call capabilities for our customers.

Key Responsibilities
  • Develop and maintain native applications for Mac OS and Windows OS, as well as web-based applications using the latest web technologies.
  • Collaborate with Product Managers, Architects, Engineering leaders, and test engineers to deliver customer value through solution implementation and ongoing support.
  • Mentor and train junior team members to ensure knowledge sharing and growth within the team.
  • Work closely with customers to identify business challenges and leverage the Five9 Voice solution and technology to deliver exceptional customer experiences.
Requirements
  • 3+ years of industry experience in software development and troubleshooting VoIP systems.
  • Hands-on experience in writing backend code in C++ on both Windows and Mac OS.
  • Experience in troubleshooting tools, audio media analysis, and good debugging skills.
  • Experience working on complex problems and systems.
  • Experience working within an Agile/Scrum team.
  • Positive, self-motivated, and enthusiastic attitude with a strong sense of ownership.
  • Strong communication skills, both verbal and written.
  • Bachelor's degree (or equivalent/above) in a relevant discipline.
Desirable Skills
  • Good understanding of VoIP protocols like SIP, RTP, RTCP, WebRTC.
  • Experience with virtual environments like Citrix and VMware.
  • Familiarity with JavaScript.
  • Experience with Contact Centre, IVR, Virtual Agents, and telecommunications service providers.
What We Offer
  • Five9 Shares
  • Bonus Scheme
  • Employee Referral Program
  • Employee Assistance Program
  • Flu Vaccinations
About Our Culture

Five9 is committed to building a diverse and inclusive team that represents a variety of backgrounds, perspectives, and skills. We celebrate our differences and foster an environment where everyone can thrive.



  • Melbourne, Victoria, Australia Five9 Full time

    About Five9Five9 is a leading provider of cloud contact center software, delivering innovative solutions to customers worldwide.Job SummaryWe are seeking a skilled Software Engineer II to join our Voice Client team. As a key member of our team, you will be responsible for developing and maintaining our cloud contact center software, ensuring smooth and...


  • Melbourne, Victoria, Australia Five9 Full time

    About the RoleAs a Senior Software Engineer on the Voice Client team at Five9, you will play a crucial role in delivering high-quality voice call capabilities for our customer contact center solutions. Our team is passionate about enhancing the customer experience through smooth and high-quality audio.Key ResponsibilitiesDevelop scalable and highly available...


  • Melbourne, Victoria, Australia Five9 Full time

    About the RoleWe are seeking a highly skilled Senior Software Engineer to join our Voice Client team, responsible for delivering crucial voice call capabilities for our customer call/contact centre solutions. As a key member of our team, you will focus on developing native applications for Mac OS and Windows OS, as well as web-based applications using the...

  • Software Engineer II

    9 hours ago


    Melbourne, Victoria, Australia Five9 Full time

    About the RoleWe are seeking a highly skilled Software Engineer II to join our Voice Client team at Five9. As a key member of our agile team, you will be responsible for developing a scalable, highly available global voice platform.Key ResponsibilitiesDesign and develop native applications for Mac OS and Windows OS, as well as web-based applications using...


  • Melbourne, Victoria, Australia Five9 Full time

    Job Description**Cloud Platform Engineer II**We are seeking a highly skilled Cloud Platform Engineer II to join our team at Five9. As a key member of our Cloud Infrastructure team, you will be responsible for designing, building, and maintaining robust cloud platforms that meet the needs of our customers.Key ResponsibilitiesCollaborate with cross-functional...


  • Melbourne, Victoria, Australia Five9 Full time

    Job Description**Cloud Platform Engineer II**We are seeking a highly skilled Cloud Platform Engineer II to join our team at Five9. As a key member of our Cloud Infrastructure team, you will be responsible for designing, building, and maintaining robust cloud platforms that meet the needs of our customers.Key Responsibilities:Collaborate with cross-functional...


  • Melbourne, Victoria, Australia Five9 Full time

    Cloud Platform Engineer IIFive9 is seeking a highly skilled Cloud Platform Engineer II to join our team. As a key member of our Cloud Platform Infrastructure Team, you will be responsible for developing on-premises and hybrid-cloud solutions that meet the needs of our customers.Key Responsibilities:Collaborate with the Cloud Platform Infrastructure Team to...


  • Melbourne, Victoria, Australia Five9 Full time

    About Five9Five9 is a leading provider of cloud contact center software, bringing innovation to customers worldwide. Our team-first culture enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.The Voice Client TeamThe...


  • Melbourne, Victoria, Australia Five9 Full time

    About Five9Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Our company values are at the heart of our team-first culture, enabling us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our...


  • Melbourne, Victoria, Australia Five9 Full time

    About Five9Five9 is a leading provider of cloud-based contact center software, revolutionizing the way businesses interact with their customers. Our innovative solutions bring the power of cloud innovation to customers worldwide, enabling them to deliver exceptional customer experiences.Role PurposeThe Software Engineer II in the R&D AI Automation Team at...


  • Melbourne, Victoria, Australia Operata Full time

    About OperataOperata is a fast-growing SaaS company that specializes in real-time performance monitoring and CX observability solutions for cloud contact centers.We're on a mission to put 'people experience' at the heart of communications, and we're seeking a highly skilled and motivated Data Engineer to join our team.Job SummaryWe're looking for a talented...


  • Melbourne, Victoria, Australia Information & Communication Technology | Engineering - Software Full time

    Job Title: Senior Cloud Software EngineerJob Summary:We are seeking a highly skilled Senior Cloud Software Engineer to join our Information & Communication Technology | Engineering - Software team. As a Senior Cloud Software Engineer, you will be responsible for designing, developing, and maintaining scalable and fault-tolerant cloud-based applications using...


  • Melbourne, Victoria, Australia Motion Center Full time

    About the RoleWe are seeking a highly skilled Data Center Regional Electrical Engineer, Field Engineering Specialist to join our team at Motion Center. As a key member of our engineering team, you will be responsible for providing full life-cycle support to our data centers from design inception through site improvement and maintenance.Key...

  • Software Engineer II

    2 months ago


    Melbourne, Victoria, Australia Microsoft Corporation Full time

    Azure Arc connects the rest of the world's computing power to Azure. As Azure Arc team , we extend Azure's cloud capabilities to on-premises, multi-cloud, and edge environments, simplifying the management of servers and Kubernetes environments. By projecting servers and Kubernetes clusters into Azure Resource Manager, customers can easily manage...


  • Melbourne, Victoria, Australia Five9 Full time

    About Five9Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Our CultureWe celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Our team-first culture enables us to innovate, grow, and thrive while enjoying the journey...

  • DevOps Engineer

    7 days ago


    Melbourne, Victoria, Australia XPT Software Australia Pty Ltd Full time

    Job DescriptionAbout the RoleXPT Software Australia Pty Ltd is seeking a highly skilled DevOps Engineer to join our team. As a DevOps Engineer - Cloud Infrastructure Specialist, you will be responsible for designing, implementing, and maintaining scalable and secure cloud infrastructure on Google Cloud Platform (GCP).Key ResponsibilitiesDesign and implement...


  • Melbourne, Victoria, Australia Information & Communication Technology | Engineering - Software Full time

    Job Summary:We are seeking a highly skilled Senior Software Engineer to join our Information & Communication Technology | Engineering - Software team. As a Senior Software Engineer - Cloud Expert, you will be responsible for designing, developing, and maintaining scalable and fault-tolerant applications using AWS cloud services.Key Responsibilities:Design...


  • Melbourne, Victoria, Australia Information & Communication Technology | Engineering - Software Full time

    We are seeking a highly skilled Senior Software Engineer to join our Information & Communication Technology | Engineering - Software team. As a key member of our team, you will be responsible for designing, developing, and maintaining scalable and fault-tolerant applications using AWS cloud services.Key Responsibilities:Design and develop cloud-based...


  • Melbourne, Victoria, Australia Bobbie's Learning Center LLC Full time

    About UsBobbie's Learning Center LLC is a leading provider of innovative learning solutions. Our mission is to empower individuals and organizations to achieve their full potential through cutting-edge technology and expert knowledge.Job SummaryWe are seeking a highly skilled Machine Learning Engineer to join our team. As a Machine Learning Engineer at...


  • Melbourne, Victoria, Australia VeriSign Full time

    **Job Summary**VeriSign is seeking a highly skilled Network Operations Center (NOC) Engineer II to join our team. As a NOC Engineer II, you will play a critical role in ensuring the security, stability, and resiliency of the internet.**Key Responsibilities**Monitor alarms, open corresponding tickets, diagnose, resolve, document issues, and escalate as...