Software Engineer II – Cloud Contact Center Specialist
4 days ago
Five9 is a leading provider of cloud contact center software, delivering innovative solutions to customers worldwide.
Job SummaryWe are seeking a skilled Software Engineer II to join our Voice Client team. As a key member of our team, you will be responsible for developing and maintaining our cloud contact center software, ensuring smooth and high-quality voice call capabilities for our customers.
Key Responsibilities- Develop and maintain native applications for Mac OS and Windows OS, as well as web-based applications using the latest web technologies.
- Collaborate with Product Managers, Architects, Engineering leaders, and test engineers to deliver customer value through solution implementation and ongoing support.
- Mentor and train junior team members to ensure knowledge sharing and growth within the team.
- Work closely with customers to identify business challenges and leverage the Five9 Voice solution and technology to deliver exceptional customer experiences.
- 3+ years of industry experience in software development and troubleshooting VoIP systems.
- Hands-on experience in writing backend code in C++ on both Windows and Mac OS.
- Experience in troubleshooting tools, audio media analysis, and good debugging skills.
- Experience working on complex problems and systems.
- Experience working within an Agile/Scrum team.
- Positive, self-motivated, and enthusiastic attitude with a strong sense of ownership.
- Strong communication skills, both verbal and written.
- Bachelor's degree (or equivalent/above) in a relevant discipline.
- Good understanding of VoIP protocols like SIP, RTP, RTCP, WebRTC.
- Experience with virtual environments like Citrix and VMware.
- Familiarity with JavaScript.
- Experience with Contact Centre, IVR, Virtual Agents, and telecommunications service providers.
- Five9 Shares
- Bonus Scheme
- Employee Referral Program
- Employee Assistance Program
- Flu Vaccinations
Five9 is committed to building a diverse and inclusive team that represents a variety of backgrounds, perspectives, and skills. We celebrate our differences and foster an environment where everyone can thrive.
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