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Cloud Test Automation Engineer II
2 months ago
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Our company values are at the heart of our team-first culture, enabling us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
About the RoleThe Platform Quality Engineering team is a key team in Platform Vertical and the whole Engineering and R&D departments at Five9. The team is responsible for delivering a TAAS (testing-as-a-service) solution to different Agile Delivery Teams and Engineering Verticals using manual and semi-automated testing approaches for classic and classic-cloud company products.
Key Responsibilities- Develop and code test infrastructure components in a Cloud / Java / Terraform environment.
- Implement test processes and goals together with development teams, ensuring test plans are appropriate.
- Assist in defining and creating tests and scripts to support customer journey scenarios and load tests for contact center features.
- Manage the day-to-day operational and tactical aspects of multiple customer services issues and escalations.
- Learn and apply technical knowledge of software development methodologies, best practices, and proven processes to consistently deliver high-quality products in a predictable manner.
- Effectively communicate plans, progress, and status both internally and to customer organizations.
- Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
- Develop materials in-line with specific services opportunities and customer onboarding requirements.
- Implement, troubleshoot, and support Inference software solutions in a wide array of configurations remotely.
- Train new customers on maximizing the value of the Inference Platform.
- 1-2 years of industry experience in Java / Python development.
- Experience working on design, coding, and implementation of Cloud Test Platform CI/CD automation, including tools and frameworks necessary to support testing and release builds.
- Strong communication skills, both verbal and written.
- Positive, self-motivated, and enthusiastic attitude.
- Good knowledge and experience with modern enterprise frameworks such as Spring and Spring Boot.
- Hands-on experience in implementing scalable, high-performing microservices providing REST APIs.
- Experience with any public cloud platform.
This position requires the ability to be On Call. This role is a hybrid position, requiring both in-office and remote work.
Benefits- Five9 Shares
- Bonus Scheme
- Employee referral program
- Employee Assistance Program
- Flu Vaccinations
