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Senior Software Engineer

2 months ago

Melbourne, Victoria, Australia Five9 Full time
About the Role

We are seeking a highly skilled Senior Software Engineer to join our Voice Client team, responsible for delivering crucial voice call capabilities for our customer call/contact centre solutions. As a key member of our team, you will focus on developing native applications for Mac OS and Windows OS, as well as web-based applications using the latest web technologies.

Key Responsibilities
  • Develop scalable, highly available global voice platforms in an agile team environment.
  • Collaborate with Product Managers, Architects, Engineering leaders, and test engineers to deliver customer value through solution implementation and ongoing support.
  • Mentor and train junior team members to ensure knowledge sharing and growth within the team.
Requirements
  • 5+ years of industry experience in software development and troubleshooting VOIP systems.
  • Proficient and expert in either C++ or JavaScript, with a minimum of two years of practical experience in the second language.
  • Experience in troubleshooting tools, audio media analysis, and good debugging skills.
  • Experience working on complex problems and systems, as well as within an Agile/Scrum team.
  • Positive, self-motivated, and enthusiastic attitude with a strong sense of ownership.
  • Strong communication skills, both verbal and written.
  • Bachelor's degree (or equivalent/above) in a relevant discipline.
  • This position requires the ability to be On Call.
Desirable Skills
  • Good understanding of VOIP protocols like SIP, RTP, RTCP, WebRTC.
  • Experience with virtual environments like Citrix and VMware.
  • Experience with Contact Centre, IVR, Virtual Agents, and telecommunications service providers is advantageous.
About Five9

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.