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Community Engagement Officer

2 months ago

West Pymble, New South Wales, Australia YMCA NSW Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As the first point of contact for our customers, you will be responsible for providing exceptional service and support to our members and guests.

Key Responsibilities
  • Provide first-class service to all members and guests, ensuring a positive and welcoming experience.
  • Act as the first point of contact for our customers, responding to enquiries and resolving issues in a timely and professional manner.
  • Perform general administration tasks, including data entry and record-keeping.
  • Work collaboratively with other departments to ensure seamless service delivery.
  • Build strong relationships with our members and guests, providing personalized support and guidance.
About You

We are looking for a self-motivated and passionate individual who is committed to delivering exceptional customer service. You will have:

  • Excellent communication and interpersonal skills.
  • A strong customer service focus, with a passion for delivering exceptional experiences.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Previous experience in a customer-facing role, preferably in a community or recreation setting.
What We Offer

As a Customer Service Officer with YMCA NSW, you will have the opportunity to work in a dynamic and supportive team environment. You will receive:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A fun and inclusive work environment, with a focus on teamwork and collaboration.
  • Flexible working hours, with a range of shifts available.