Branch Service Manager
6 days ago
**Job Summary**
This leadership role is responsible for leading teams to deliver outstanding service to customers. The successful candidate will assume accountability for branch performance with a focus on safety and achieving key performance indicators associated with revenue, fleet utilization, and customer loyalty.
The ideal candidate will have experience in sales and operational management, team leadership, and delivering customer service metrics. They will be able to motivate, mentor, and develop their team, operate cohesively as a team, and care deeply about the service delivered to customers.
This is a critical role that requires strong leadership skills, commercial acumen, excellent communication skills, and computer literacy. As part of our team, you'll enjoy flexible working arrangements, training and development opportunities, and a supportive team culture.
We're committed to increasing diversity in our workforce and actively encourage all people to apply. At Coates, we value great work and believe it should be rewarded.
- Lead and inspire employees to deliver outstanding customer service
- Create solutions for customers and develop quotes, raise purchase orders, and enter hire agreements
- Oversee asset and quality management, manage branch profit and loss statements, and KPIs around fleet availability and utilization and customer loyalty
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