Leadership Opportunity in Critical Communications

2 weeks ago

Sydney, New South Wales, Australia beBeeCommunications Full time $100,000 - $150,000
Job Title

A challenging opportunity exists for a skilled professional to lead the Service Management Critical Communications team.

About Us

We are a leading provider of critical communications services, committed to delivering exceptional results in the field of telecommunications and engineering.

Our team actively protects our sites and keeps services on air. We work closely with authorities to operate the NSW Government Radio Network and provide life-line communications to NSW Telco Authority emergency service providers who manage public safety.

We pride ourselves on our commitment, hard work, and leadership, which sets us apart from others in the industry.

Our trusted Field Service teams ensure continuity of our network. Our highly skilled Operators keep the public informed during times of crisis and react quickly to changing operational requirements of a demanding complex network.

We continue to develop world-class solutions for new and emerging technologies, including planning for future network improvements that allow our customers to take advantage of technology innovation.

The Role

The purpose of this role is to both lead BAU effort from the team, as well as drive transformative change to optimise processes and customer engagement and ultimately deliver on the new customer contract.

You will lead customer advocacy within Critical Comms, providing effective leadership and overall management responsibility for ITIL Service Management functional areas supporting the NSW Public Safety Network.

  • To contribute to the setting of strategic goals, priorities and KPI's of the Critical Comms Team, working closely with the Critical Comms Management Team and other business units.
  • To support the Head of Critical Communications in management of the Critical Communications Profit Centre to maximise revenue and maintain budget.
  • To work closely with the Head of Critical Comms to support greater integration into the broader business where possible.

This includes owning the Customer Relationship, representing the Business at various internal and external Boards and meetings, and being accountable for the resolution of Customer complaints.

Requirements

Appropriate tertiary qualifications desirable - these could include relevant qualifications in Business, Telecommunications and/or Engineering.

ITIL qualification where possible with proficient ITIL Service Delivery knowledge.

Minimum 5 years' experience of Customer Relationship management in a complex, service provision or business to business environment.

Telecommunications technical experience will be well-regarded.

Benefits

We offer a dynamic and inclusive workplace culture, opportunities for personal and professional development, and a competitive remuneration package.

Some of the reasons you should consider working with us include:

  • We stand for being courageous and doing what matters, living by our core principles; One BAI Team, Customer First, Adapt and Learn and Drive Sustainable Growth.
  • Our people and a genuine sense of inclusion and belonging with a dedicated Diversity, Equity and Inclusion strategy.
  • A focus on wellbeing, including access to health insurance, life, TPD and salary continuance insurances as well as an Employee Assistance Program and regular health care checks.
  • Rewarding high performance through a Performance Recognition Scheme and peer recognition program.
About You

We welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.

We love that many of our new hires find their way to us via our Referral Program.

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