Leader of Critical Communications
7 days ago
The Head of Service Management Critical Communications will oversee the critical communications team, ensuring the continuity of our network and delivering excellent customer experience.
This role involves leading the BAU effort from the team, driving transformative change to optimize processes and customer engagement.
The Head of Service Management will provide effective leadership and overall management responsibility for ITIL Service Management functional areas supporting the NSW Public Safety Network.
To achieve this, they must continually develop the Critical Comms process, procedures, and management tools under an ethos of continuous service improvement.
Required Skills and QualificationsEducation: Appropriate tertiary qualifications in Business, Telecommunications, and/or Engineering are desirable.
ITIL Qualification: Proficient ITIL Service Delivery knowledge is a prerequisite for this role.
Experience: A minimum of 5 years' experience in Customer Relationship management in a complex, service provision or business-to-business environment is required.
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