Executive Customer Service Director

2 weeks ago

North Sydney Council, Australia beBeeCustomer Full time $78,760
Job Title

A high-caliber professional is required to lead our customer service team and drive strategic plans for customer service and after-sales services.

Key Responsibilities
  • Develop and execute strategic plans for customer service and after-sales services aligned with company objectives and customer expectations.
  • Monitor performance metrics, adjust processes, and allocate resources to maintain high service levels.
  • Utilize data-driven insights to identify trends, issues, and opportunities for service enhancement.
  • Develop and implement strategies for effective after-sales support, including warranty management, repairs, and customer education.
  • Lead, motivate, and develop a team of customer service professionals, providing coaching, training, and performance feedback.
  • Initiate and lead process improvement initiatives to enhance service delivery, productivity, and operational effectiveness.
  • Communicate effectively with senior management and cross-functional teams on performance, customer insights, and improvement initiatives.
  • Ensure compliance with regulatory requirements and policies related to customer interactions, data privacy, and service delivery.
Requirements
  • At least a Bachelor level qualification.
  • At least 2 years of relevant work experience.
  • Relevant skills to undertake the duties and responsibilities above.

This is an exciting opportunity for an experienced customer service professional to take their career to the next level and join a dynamic team.

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