Professional Cloud Solutions Advisor

1 week ago

Melbourne, Victoria, Australia beBeeCloud Full time $90,000 - $100,000
Job Description

We are seeking a skilled and experienced Client Project Manager to lead our client projects from initiation to successful implementation. As a key member of our team, you will be responsible for ensuring timely delivery of projects, providing exceptional client service, and maintaining strong relationships with clients.

The ideal candidate will have a thorough understanding of cloud software solutions, experience in implementing and integrating software, and excellent communication and interpersonal skills. A proactive attitude, multitasking skills, and attention to detail are essential for this role.

Key Responsibilities:
  • Project Management: Lead and manage client projects from initiation through to successful implementation, ensuring timelines and deliverables are met.
  • Software Implementation & Training: Provide remote installation, configuration, and personalized training on a variety of cloud software solutions tailored to meet client needs.
  • Client Relationship Management: Foster and maintain strong, positive relationships with clients, acting as their main point of contact and trusted advisor throughout the project lifecycle.
  • Technical Support: Offer ongoing technical support to clients through various channels, including phone, email, and online meetings, to resolve any issues that arise.
  • Expert Knowledge Development: Stay ahead of industry trends by continuously developing an expert level of knowledge in cloud software solutions.
  • Educational Content Creation: Create, maintain, and distribute instructive materials and online coursework to support client education and software adoption.
  • Process Improvement: Continuously refine and enhance implementation, documentation, and adoption processes to drive greater efficiency and client satisfaction.
Required Skills and Qualifications:

Minimum one year of experience working in a public practice accounting firm. A thorough understanding and enthusiasm for technology and cloud applications such as Xero, Xero Practice Manager, Xero Workpapers, Ignition, and FYI/Suite Files.

Experience in implementing and integrating software either in a client or vendor role. Experience with client support and training, both one-on-one and in small groups, via online sessions.

Exceptional multitasking skills, with the ability to conduct multiple projects concurrently. High attention to detail, strong interpersonal, organisational, and time management capabilities.

Able to work in a team as well as independently. Proactive attitude, complemented by a good sense of humour.

Benefits:
  • Competitive salary between $90,000 - $100,000 per year.
  • Permanent work-from-home setup anywhere in Australia.
  • Flexible work schedule (full-time or part-time).
  • Career growth.
  • Great team environment.
About Us

We turn accounting firms' frustrations into best-practice solutions, creating a practice that's not just efficient, but enjoyable. We work with a wide range of cloud-based software products and provide tailored solutions to Public Accounting firms looking to find and adopt the best technology to transform their operations.

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