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Workplace Experience Manager

2 months ago

Melbourne, Victoria, Australia Sinch Full time
About the Role

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

As a Workplace Experience Manager at Sinch, you will be responsible for ensuring a great workplace experience for our employees in Australia and New Zealand. You will collaborate with key stakeholders and partners to create an engaging and productive workplace environment that aligns with Sinch's values and culture.

Key Responsibilities
  • Facility Operations: Ensure the smooth and efficient operation of multiple offices, including managing health and safety aspects according to regulation.
  • Relationship Management: Curate, cultivate, and maintain relationships with internal stakeholders, external vendors, and service providers to ensure FM support meets business objectives.
  • Project Management: Establish, build, and maintain relationships with regional FM stakeholders to enable deliveries and project works to be scheduled and completed.
  • Office Maintenance: Ensure cleanliness and organization of kitchen and lunchroom areas, including kitchen re-stock, clean and empty dishwasher, coffee machine cleaning, and preparation and upkeep for meeting rooms and associated catering needs.
  • Event Planning: Plan lunches and small functions, clear meeting rooms, and tidy the office.
  • Visitor Management: Greet and assist other visitors, including couriers, food service deliveries, consultants, and building maintenance.
  • Communication: Be the face of the Sinch Facilities team to all functions and colleagues on any information requests.
  • Event Management: Project lead for any required uplift or changes to the office floor, working closely with external project managers.
  • Travel Support: Assist all employees with their travel arrangements in accordance with the Travel policy.
  • Onboarding Support: Work closely with HR and Internal IT to support the new starter onboarding process with courier for laptops, pickups, and new starter passes.
  • Internal Communications: Manage any internal communications where required, including global public holidays and new starter weekly email.
Requirements
  • Workplace or Facilities Management Experience: Proven experience in workplace or facilities management roles.
  • Health and Safety Knowledge: Knowledge of workplace health and safety regulations and requirements.
  • Relationship Management: Experience in managing relationships with internal stakeholders, external vendors, and service providers.
  • Project Management: Strong project management and coordination skills.
  • Communication: Excellent communication and interpersonal skills.
  • Collaboration: Ability to work collaboratively and build relationships with stakeholders at all levels.
  • Problem-Solving: Proactive and solution-oriented mindset.
  • Attention to Detail: Attention to detail and ability to prioritize tasks.
  • Industry Knowledge: Experience in the technology or telecommunications industry is a plus.
About Sinch

Sinch is a people-focused, growing tech company that values diversity, flexibility, and inclusivity. We offer a range of benefits, including:

  • Flexible Work Arrangements: We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
  • Wellness Programs: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs.
  • Professional Development: Coaching and career development support, including access to a range of online professional development courses.
  • Mental Health Support: Take advantage of our free virtual counselling resources through our global Employee Assistance Program.
  • Volunteer Program: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
  • Employee Recognition: Treat yourself to rewards and discounts through our Reward+ program.