Workplace Experience Specialist

1 month ago

Melbourne, Victoria, Australia CBRE Full time
About the Role

The Workplace Experience Coordinator is essential in enhancing the office atmosphere as a cultural representative and community supporter. This position focuses on delivering experience services that promote individual well-being, enhance productivity, and improve organizational effectiveness by supporting all employee-facing services.

Key Responsibilities
  • Reception Duties: Welcome employees and visitors, manage guest registration using badging software, issue visitor passes, and handle incoming calls efficiently.
  • Workspace Management: Monitor the workspace environment, submit maintenance requests, and liaise with relevant teams to resolve issues.
  • Customer Service: Address customer inquiries and complaints promptly, providing accurate information tailored to their needs.
  • Emergency Response: Adhere to security and emergency protocols, responding to situations calmly and effectively while coordinating necessary assistance.
  • Team Support: Assist the Experience Services team with expense management, meeting organization, equipment maintenance, and supply oversight.
  • Vendor Documentation: Maintain records of vendor insurance and contractual agreements as required.
  • Orientation Delivery: Conduct orientations for new employees, including facility tours and guidance on procedures.
Qualifications and Skills
  • At least 1 year of experience in front desk, concierge, customer service, or hospitality roles is preferred.
  • Ability to engage and connect with new individuals comfortably.
  • Exhibit a positive demeanor and a strong sense of urgency in resolving issues.
Benefits
  • Flexible work schedule promoting work-life balance.
  • Opportunities for career advancement within GWS and CBRE.
  • A chance to contribute meaningfully to a growing organization.
  • Comprehensive training programs tailored to your career aspirations.
  • Exposure to top-tier facilities management services.

We are eager to connect with candidates who are passionate about enhancing workplace experiences.

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