Customer Service Representative, Health Support

2 weeks ago

Brisbane, Queensland, Australia AWP Australia Pty Ltd Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team in providing exceptional service to our customers. As a Customer Service Representative, you will be responsible for delivering exceptional service to all customers through the effective management of inbound and outbound telephone calls.

Key Responsibilities:

  • Deliver exceptional service to customers through the effective management of inbound and outbound telephone calls
  • Provide optimum levels of customer service by responding to enquiries professionally, listening and developing a rapport with the customer and taking all necessary action to solve customer problems within contracted and operational turnaround times
  • Achieve individual key performance indicators and contribute to overall team KPI's
  • Ensure customers are given information relating to any Client's program to which they are entitled as administered by Allianz Global Assistance, Mobility Services
  • Effective handling of complex customer issues or complaints as required. Escalation of complaint, where required, to the leadership team or designated customer complaints team
  • Assist with the management of other Assistance inbound and outbound call queues or workloads as directed by the Home & Lifecare Leadership team

Requirements:

  • Experience having previously worked in healthcare, hospitals or aged care with be an advantage
  • Positively represent the Home & Lifecare team and Allianz Global Assistance as required in both internal and external client and customer interactions
  • Actively participate in ongoing personal development to increase understanding and knowledge of customers, clients and systems relevant to role specifications
  • Maintain a professional and clean workstation ensuring accessibility to all relevant tools and information and considering shared desk policy
  • Performance of specific shift duties as allocated per shift roster. This may involve assisting other teams or undertaking other duties as directed by the Home & Lifecare Leadership team
  • Display an understanding and commitment to adherence of rosters and scheduling in support of business requirements
  • Support team members through demonstrating punctuality, reliability and attendance
  • Demonstrate a commitment to teamwork and fellow team members in contributing to a positive working environment. Treat all team members with care and respect and assist others as needed

What We Offer:

We offer a range of benefits and opportunities for growth and development. Our employees play an integral part in our success as a business and we appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Diversity and inclusion are core values at Allianz Partners Australia. We embrace individuals of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples. Our support extends to standing in solidarity with the LGBTIQA+ community, reaffirming our dedication to equality and inclusivity for all.

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