Customer Service Representative

2 weeks ago


Brisbane, Queensland, Australia Avis Budget Group Full time
About the Role

We are seeking a passionate and motivated individual to join our team as a Customer Service Representative. As the face of our brand, you will interact with customers at the rental counter, complete rental bookings, and respond to general customer inquiries.

Key Responsibilities
  • Establish customer car rental needs by actively listening
  • Review and communicate rental procedures and guidelines effectively
  • Complete rental bookings in a timely, efficient, and accurate manner
  • Answer customer questions and inquiries
Perks and Benefits
  • Hourly pay + loadings + commission incentives
  • Wellbeing programme including life insurance, discounted health insurance, and superannuation options
  • Access to Perkbox – discounts and offers with hundreds of retailers and big brands
  • Employee discounts on car rental across Avis Budget Group
  • Employee Assistance Programme (EAP) provided by Converge – 24/7 support for mental health and wellbeing
Requirements
  • Full and valid driver's licence
  • Ability to work in a fast-paced environment while delivering exceptional customer service
  • Previous experience within retail, hospitality, customer service, or similar roles
  • Ability to follow procedures and adhere to company guidelines and standards
About Us

At Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. We are a performance-driven culture that encourages and supports each other to be at our best through leadership, training, tools, and rewards. We value diversity, equity, and inclusion within our workforce, consumer base, communities, and supply chain.



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