Help Customers Thrive

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $73,260 - $103,094

Transforming Customer Experiences

Australia Post is redefining the way we deliver services to our customers.

We're dedicated to making a positive impact on the environment, our communities, and our people. We're moving forward, and we invite you to join us on this journey.

About the Opportunity

As a Retail Customer Service Officer, you'll play a vital role in providing exceptional customer experiences for Australians. You'll be part of a team that makes every interaction with our customers a memorable one.

Your Key Responsibilities:

  1. Perform customer sales and service transactions accurately and efficiently.

  2. Manage high-value transactions securely and effectively.

  3. Conduct identity services transactions, including Australian Passport Interviews.

  4. Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities.

  5. Assist customers with mail lodgements and associate costs.

  6. B uild rewarding relationships with customers by understanding their needs.

  7. Assist with administrative duties such as stocktaking and record maintenance.

About You

You're a friendly, enthusiastic, and reliable individual who loves working in a team environment. You're passionate about delivering exceptional customer experiences and making a positive impact in your community. To succeed in this role, you'll need:

  • Experience in customer service and/or cash handling.

  • The ability to lift up to 16kgs of mail regularly and stand for your shift.

How We Deliver for You

We invest in your long-term growth and development, encouraging you to reach your full potential. You'll be part of a culture where everyone feels valued, included, and empowered to bring their authentic self to work every day. We prioritize your personal wellbeing and recognize your contributions to our success with rewards and benefits.

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